LogistiCareReviews of logisticare.com

Modivcare screws you over on your trip sheets they go from weekly pay to whenever they want to pay without any kind of notification. They are a terrible terrible company. When you call the modivcare billing whoever you talk to is so disrespectful it's disgusting. Someone needs to buy modivcare out and do a complete overhaul on the whole system. People rely on their gas mileage reimbursement to get to medical appointments. This is very upsetting because now I have to cancel the rest of my appointments.

Dear Fellow Patients & ModivCare Board Members , I am writing to express my frustration with the services provided by Modivcare Virginia Transportation. As someone who depends on this service to get to my medical appointments, I, like so many dissatisfied patients, have had multiple negative experiences with this company. These include canceled rides, difficulty reaching customer service, long wait times, rude representatives, being stranded for more than 4 hours multiple times, and being lied to about ride activation after waiting 45 mins. Careless and negligent booking of appointments is also a major issue. It is clear that this is a systemic problem that needs to be addressed by those at top. Therefore, I encourage all patients with similar problems to reach out to the Modivcare's Board members, President of Modivcare Ilias Simpson, CEO L. Heath Sampson, CCO Jody Kepler, and Vice President Jonathan B. Bush. You can find their information on the Modivcare website (https://www. modivcare.com/ company/ leadership) or on LinkedIn if you can’t find their contact information. I encourage you to also reach out to BBB, your insurance company and your local government regarding your complaints, as they have contracted Modivcare to provide quality needed services to the community. We cannot rely on complaining to the supervisor or manager of the local Modivcare offices, as this is an in-house issue. We must take our complaints to the top of the chain, to the people who have the POWER to make the much-needed changes. If any board member of Modivcare is reading this, I would like to respectfully request that you take our complaints seriously. The attention and intervention of the board are needed by the community you serve. People's lives are at risk if no action is taken to reform your local Modivcare offices responsible for serving those in need. Sincerely, A Dissatisfied Patient

My mother had a very important medical appointment this morning. Logisticare was a no call no show and now she has to wait two months for another appointment, unless there's a cancelation. They're under new management but the service seems to be getting worse!!!

In less then a month I've experienced HORRIBLE customer service, unreliability and 3 missed Dr appointments due to Motivecare no shows. I've experienced: ~ 12/5/22: The driver who was supposed to pick me up didn't arrive. I called Motivecare and inquired about my ride. I was told the driver called Motivecare from the town hall a half mile away then left. I don't live at the town hall. No one called to say they were nearby. I missed another scheduled Dr appointment because of this half assed effort the driver put in. Then they even tried to charge me with a "no show", which can get me kicked out of the transportation program. I called the main office and told them this was unacceptable. I filed the 1st official complaint the day this happened. ~ 12/21/22 I was left at a Dr appointment for 7 hrs. I watched the L & L Transportation of Ellsworth kid driver leave the parking lot right in front of me. I was waving my crutches at him but should have thrown them in front of the car so he couldn't drive away. The kid said his dad owns the business so he has a free job & doesn't care about the people they are paid to SERVE.Motivecare is run so horribly that it took them an additional 7 hrs to arrange another ride home for me. L & L didn't fulfill their travel contract to get me to and from the Dr appointment. Funny their slogan is, "We'll get you there and back." They just forgot to add "eventually." I filed a second official complaint against this "driver" (case # 52612659) ~01/05/2023: Today I had an extremely important medical appointment. My ride was late, so I called to see where my driver was. She looked in her computer and casually said, "Your rides today are canceled due to weather." The problem is no one informed me. This was an extremely important appointment for my healing so I can walk again. Whoever is in charge doesn't take any responsibility. Instead of SERVING MaineCare people with transportation their philosophy seems to be "bill as much as possible with zero reliability & horribly unprofessional mistreatment of vulnerable healthcare patients." I have specifically requested to NEVER use any other drivers but Downeast Partners Transportation. If it's true that Motivecare purchased L and L Transportation, there is a serious conflict of interest here. They waited 7 hours to call Downeast Partners for a ride home because they wanted L and L to get the contract when the kid drove off and left me stranded outside during a storm. The kind Downeast driver told me Motivecare didn't even tell them I needed a ride, seemingly trying to line their pockets instead with their preferred unreliable drivers (who never arrived). I have heard so many horror stories so my experience is not unique. I feel terrible for sick or elderly people who need help getting to appointments like me, get screwed over, but don't feel they can speak up because this totally unprofessional "business" is all we have to get to our medical care appointments.

This is the worst company out there for anything especially medical. MyHUSBAND has missed 2 appointments so far and kept having to reschedule. They ARE EXTREMELY UNRELIABLE . I tried getting a supervisor but THEY ARE GOOD FOR NOTHING. They are messing with peoples lives and well-being. THEY ARE THE WORST OF THE WORST!

Can't keep track of the trips, driver no-shows, rude CSR's, I have filed complaints with UHC, at least UHC's CSR's tried and got the same results. LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES! LIES!

2 hours late, no updates, cant get through to a person, dont text when there on there way, a nightmare, 5 rides scheduled at the same time when there an hour away

Ride to follow up appointment with doctor after vascular surgery two days ago did not show up. Then they tied up my Uber account by booking a ride on Uber without my consent. Uber would have arrived after my appointment time. I had to drive myself, against doctor's orders. This company is shamefully inept