Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
140 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lofty is an expert-reviewed, online marketplace for valuable fine art, antiques and collectibles. Each Lofty item is reviewed and valued by Lofty's carefully selected network of experts, which includes qualified appraisers, current and former auction house specialists, reputable dealers, and other art world professionals with decades of experience evaluating items in their specialties. We believe buying art and antiques should come with complete peace of mind, and stand behind this commitment with a 5-year Authenticity Guarantee and a 100% Money Back Satisfaction Guarantee within seven days of delivery. Building sustainable, trusting relationships with clients is Lofty’s top priority.
Lofty (lofty.com) has 140 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
140 approved reviews, newest moderated first
This site is a scam, they just collected money from my account now without ordering anything from them. The Dior perfume I ordered didn't come. Yet they just collected £24.99 from my account now.Scam scam scam. God will purnish you lot. Beware people, the site is scam 😒
By LINDA N.
I placed an order with Lofty purse in April 2022 it’s now June. I’ve emailed them and heard nothing. Have not received my order!! Company is a scam!! Will now contact my charge company and report them!!
By Julie Putman S.
NEVER BUY! Will take your money, but never send anything. FRAUD.
By candisro
It’s a scam site. Change your bank details if they’ve taken money out of your account. They will keep taking and taking.
By Elfoxity
Honestly, I completely understand the low reviews.To some extent I totally agree but what I've learned is that this stuff is coming out of China or some other third world country and it takes what seems like forever to get through customs, etc. I ordered several things..I just finally gave up on trying to track it, I hadn't spent that much anyway, no big deal. I chalked it up to yet another time I was scammed by yet another person lower on the evolutionary scale. Low and behold a few weeks ago I received 1of the items I had ordered! I was not overly impressed with the quality but nevertheless there it was. They have since sent me notification of impending shipments. Will they come? Who knows but in their defense I truly believe that it has more to do with their inability to move their stuff out of wherever they are than them being crooks. What if they are in Myanmar? I know I don't know.
By Cam K.
I am soooo sick of getting "catfished" byt these damn companies....Lofty is one. My experience is exactly like the ones being read. I email them about every 2 days and all I get is that they are preparing my order and should ship soon ! I ordered this 2 months ago ! Pisses me off sooooo bad. Stuff looked so cute , but you'll NEVER get it ! errrrrrrrrrrrrrrr
By mary L.
Like others I ordered something a month ago and kept getting run arounds on oh it has shipped, oh we have a different shipping company, etc. I paid via paypal and put a claim in for a refund, we will see if get money back...
By Gina
I placed an order on 3/25/21 and still nothing, I’ve emailed about 10 times demanding a refund and all they keep saying is oh, it was just sent and that is their response every time. They refuse of cancel or refund my order by just saying “it’s shipped” yet not they do not provide any tracking info. Absolute garbage.
By Cynthia L.
