Living SpacesReviews of livingspaces.com

Despicable customer “service” DO NOT DO BUSINESS WITH LIVING SPACES! They have off shored their entire customer support and these folks have no idea what they are doing! They do not have up to date information but they try selling their little bits of bad intel and they do it with an attitude! Shop in the US with US based customer support! There are reasons why “off-shore” leaves a bad taste in your mouth…Living Spaces is inventing new ones!!!

I would not purchase a pillow from LivingSpaces - ordered a couch $1400. It began to fall apart within a month and pill. Now, it’s a disgraceful lump in my living room. Trying to reach anyone at LivingSpaces customer service or apply the warranty - not gonna happen. It was a sad lesson in frustration. In fairness - I was warned that the quality of their products was horrible but needed a couch. I have purchased furniture from Big Lots, Target, IKEA, Costco and Kmart that have had better quality & longevity of 20+ years. I should’ve kept the couch I had purchased from Costco prior to this trash. I get mad every time I have to walk into the room. Save your $ and don’t shop here.

We had bought furniture over $10k from Living spaces. The stitching for base cushions on the main couch is coming off. We reached out to online support thinking it might be easier than talking to people, and uploaded all the pictures. Many weeks went by, and there wasn't any update. After calling the helpline number, getting to know that my case was close long back, as it passed the 1 year deadline. They didn't even had the courtesy to call me or even send an email updating me. I requested the agent to help reopen the case but they didn't listen. I asked to speak with a manager and was put on a list to be called back. Eventually I got the call back from a manager but she was also reading the script that products older than 1 year are not covered. Stitching is the most important piece of furniture and they even don't want to help out. I asked if you can at least repair it for additional charge, that also they are not ready for. Totally worth less products, and way worst support.

What a garbage company! Beautiful commercials though. They make it seem like they are there for the customer experience and they are until you actually purchase anything. Once it’s home they brush you off with no regard to any sort of satisfaction. Now I sit in an extremely uncomfortable chair they seems to failing more and more each week. Buyer beware!

Don't purchase any protection plan. It's money down the drain. They send you in circles wanting you to give up then when you get back and try again they don't help. Shop elsewhere. Thanks for nothing supervisor Alex.

We placed an order at the end of November, waited for it to be made several weeks past the promised deadline and on the day they finally set to deliver the item the Townehomes unit number was suddenly no longer in the system. Customer service was useless and just made excuses saying it was not their fault that even though my husband returned the drivers call within 15 minutes that we would have to wait 24-48 before being able to so much as RESCHEDULE THE DELIVERY and when I requested to speak with a manager the cs agent told me there where none available and I would need to wait for a call back. That could also be 24 hours. Meanwhile I already removed my old furniture and have Nothing to sit on in my living room. Maybe don’t bother if you work or have any kind of a schedule because they certainly don’t have respect for your time.

I wish I had read other people's opinions before I bought from living space. I'm feeling very bad because of the time and cost and the bad feeling I have now. We bought furniture for living and and dining room in November 2023 (855 Broadway,Millbrae CA). We received a broken Dining table and chair( after the following up they repaired it), a damaged Coffee table and after only one month fabric of the sofa is pilling out and looks like 100 years old Sofa!. After I sent The pictures to them they said that this is completely normal and that's what it is! I feel very sad and regretful about this purchase, especially now that I have read other people's opinions. I will share with everyone my opinion about living space. It has low quality furniture and don’t care about their customers , it seems The 5 star reviews of the official Site for this Sofa is fake,how it's possible someone wrote a 5 star review for such a low quality Sofa! The model of Sofa is (Calais Vanilla 112" 2 Piece Sectional with Left Arm Facing Chaise).I will never shop Living Space again .

This has been one the WORST experiences I have had!! Spent half a day in the store (Cibolo, Tx.) picking out the things I needed/wanted. When placing the order with the employee, I was VERY PRECISE and CLEAR. I even took pictures of EVERY single item I wanted. Almost $14K later, I get home and notice that one of the mattresses was not on my order. Called, put it on the order and paid AGAIN. Had to wait a month before my delivery date, Delivery date is finally here. A couple hours before the delivery, I get a message that my rug is not being delivered. Why wait until the delivery date to inform me of this? Delivery was going well. I'm waiting for one of the beds and my dining set to be brought into the house. Delivery guys tell me that is all they have for me. Called in again to see what the heck happened to my other items. Come to find out, once again, the employee did not even put them on my original order. The missing bedroom furniture is what I ordered for my Grandson, who is coming to my home in 2 days!!@!!! I REORDER the bedroom furniture, the woman tells me that it will be delivered TONIGHT. Between 6:00PM-12:00AM. (she repeated that delivery time frame SEVERAL times!) I'm annoyed, but happy that it will arrive before my grandson gets here. Fast forward several hours, I get a EMAIL saying that I need to schedule my delivery. Do what?!! It was NEVER scheduled. Also, had to REORDER my dining set which is supposed be delivered at some point tomorrow. I am not holding my breath. I called customer service and got the total BLOW OFF. He told me that he would call be back in 10 minutes. It has now been 45 minutes. I called customer service again to speak with the manager of the Cibolo store. I was told that she would relay my message. Yeah, right. So now, at this point, I have spent $17,726.19. Unless you can put the actual furniture in a truck and drive off with it, DO NOT order anything from this place. It has been a complete nightmare. Beyond stressful. I wouldn't even call what they have "customer service", because it has been made perfectly clear to me that they do not give a damn and obviously do not know what the heck they are doing. If it was possible, I would give them ZERO stars. Disgusted with this whole experience.