Impericon UKReviews of liveyourmusic.com

Ive never really had a issue with goods received until I ordered a 10 year anniversary vynl and it came damaged and so I emailed them and to be fair they did get back to me but could've been a bit quicker about it and to cut 3 weeks of conversation sorter I asked for a replacement and they said they couldn't give me a replacement even tho they had some in stock (I checked on the website) but the could give me my money back and then me have to buy one back which is a bit dumb could've just said yeah send us that back and once thats arrived well send a new one out for you And for everything else ive ordered from there has been amazing quality and quick with delivery so it could've been worse 🤘🤘🤘🤘

Ordered items as part of my son's birthday present and was sent someone elses order. Despite multiple emails to try to correct this, I have had no reply. Their customer service seems non existent so good luck arranging a return if they mess up your order. Won't be ordering from them again.

Was sent the wrong sized shoes, it's been impossible to get in touch with anyone to arrange return or replacement.

I have used Impericon for over 10 years, but they have fallen off a cliff recently, and I will not be using them again. My last order (IMP-63827) was as follows: 1. Delayed Shipping: In-stock items took 11 days to arrive. 2. Misleading Size Guide: The item size guide suggested I needed a size L (usually an M), but when the items arrived, they were considerably too big. 3. Non-responsive Customer Service: Trying to exchange my items for a different size, I contacted customer service multiple times via email and phone, but never received a reply. I got desperate and contacted the German customer service, who did send a returns label, but at this point, I had no faith I’d be refunded if I sent the items back. Such a shame they’ve gone downhill, but I will not use Impericon again.

I am a long time customer of Impericon but unfortunately they seem to have gone downhill rapidly. Parcel shipped with no issues although Parcelforce appear to have lost it, over 10 days with the tracking saying 'we are unable to confirm your parcel's status'. I am unable to speak to customer service as their page just shows an error message and emails have gone unanswered. Will be seeking a refund if this issue is not resolved.

If I could give zero stars I would. On their website it states "import duty costs will apply to orders whose value of goods exceeds £135". The items I purchased totalled £30 and I am now being charged £9.45 import costs by FedEx. After already paying over £9 for postage this is just not worth it. They have also lied on their website by saying that only goods over £135 would incur costs. I've emailed customer services, but they are not bothered - please approach this company with caution and consider if you can purchase your items elsewhere. I definitely won't be buying from them again.

I have emailed a couple of times regarding my order/delivery and tracking of parcel in the past 2 weeks. I've had no emails back regarding my order. The only email ive got since me ordering was on a saturday night saying that my order was transfered over to courier 3 days before the date of this email. Customer service is shocking.

Honestly awful. Just left the similar review on Impericon. I wanted to cancel my order but instead they ignore every single message I sent only for 2 weeks later to get a “sorry we didn’t see this we just dispatched 10 minutes ago” they then said they cancelled with FedEx which was a lie as the parcel arrived. I have no desire to try and ship it back and go through (what I can imagine) a painful refund with them, so guess that’s me £100 out of pocket