Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
122 reviews
LivePersonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LivePerson delivers AI-powered customer engagement solutions that enable your brand to have conversations with millions of consumers as personally as you would with a single consumer. With LivePerson, brands are reducing customer care costs and increasing annual sales. LivePerson unlocks these benefits because our modern approach to customer engagement runs on AI, but feels Curiously Human™. By partnering with LivePerson, you can:Gain real-time insight into 100% of conversations you have with consumers, across the IVR, live voice, and digital. Our Conversational Intelligence unlocks deep cost savings and conversion opportunities that inform consumer experience strategies and business processes across the enterprise. It takes more than click and survey data to improve customer engagement. It requires understanding the voice of the customer. Engage with consumers in and across the communication channels they already enjoy, from popular messaging and social apps to your brand’s app, web site, and voice. Convenience is king. Consumers prefer brands that give them choices when it comes to where and how they have a conversation. Automate conversations with Conversational AI built on the world’s largest data set of consumer conversations. Our pre-tuned NLU consistently outperforms other AI solutions with faster time to value and higher intent recognition. It’s the foundation of a complete toolset to build, run, and optimize Conversational AI for care and commerce.Empower agents with AI to supercharge cost savings and customer satisfaction. We use AI to prioritize agent queues, signal agents on the right moment to step into an automated conversation, and assist agents with the right content for each turn of the dialogue. Agents annotate automated recommendations, so the system continually improves them. Together, these capabilities can double agent productivity while reducing agent attrition. Connect our capabilities with your broader systems to bring their full power to yo
LivePerson (liveperson.com) has 122 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
122 approved reviews, newest moderated first
I had an issue with a software I was installing but I had no support for it (email/chat/phone - nada). I reached LivePerson and got a fix for my problem in a snap (less than 30 minutes since I posted my problem on a message board). Looking for the error code on the web didn't work, and none of my geeky friends found the answer for weeks. Why haven't I thought about it earlier...
By Asaf M.
I have enjoyed using the service of LivePerson for many years. Whether it is for second opinion on medical issues, homework assistance or at a time building myself a website. Each and every time, I had the pleasure of receiving service from a professional, who was very helpful. The service I received was quick, to the point, and worth every dollar I paid for it. Friends and family I have shared this website with, enjoyed the service as well. I'm just spreading the word.
By Ari S.
