OuterReviews of liveouter.com

We have had our outer couch for 4 years now and it’s still in such great shape! The wicker material still looks new and the cushions have not lost its shape. My favorite part is the built in covers. I highly recommend outer for anyone looking for outdoor furniture that will last

Excellent Customer Service/ Fantastic Product. I ordered the aluminum outdoor sofa with a full cover and a stone coffee table. Everyone who comes to our house - raves how comfortable and beautiful our furniture is. It stands the test of time and the zipper covers are absolutely amazing in protecting from the Idaho elements. In ordering I called Outer a few times to ensure I was getting the perfect setup for our space. They were so helpful and listened and provided fantastic feedback. Now I am eyeing an outdoor table and chairs and a firepit.

Very pleased with my Outer sofas. The quality is solid. I love the fold up cover with the cushions. The details with the Velcro straps in the base and cushions keep bottom cushions in place. The sofa is very comfy. We live in the mountains and get intermittent bad weather. I’m really happy knowing I can Cary the cushions in fast or at least cover them. Fairly easy set up as well. Product was exactly as described in line. When I had questions about my delivery I contacted Outer and got a reply in about a week. When my items were being shipped, I was sent an update to get ready for delivery. I wish I could attach photo to show how nice the product is. Happy customer here.

Do not believe the reviews on their website. Would be zero stars if possible. Over three months chasing company for updates on a delayed set of porch furniture coupled with unfulfilled and untrue promises that the items were preparing to ship. Eventually demanded a complete cancellation of our order and had a much better experience (and better priced products) with a local vendor. Horrific customer service all around and strongly do not recommend.

Echo the thoughts of others in that the customer “service” is atrocious. Only half of our package was delivered, after months of waiting. Then, when trying to find the missing goods, we’re given the runaround. For the expense, you’d think that you’d be given 5 star service but the indicators suggest this business is failing.

For years, we would buy outdoor furniture knowing we would be replacing it either the following year, or at the most 2 years. I had been searching on line for better quality, environmentally friendly, DOG/PET friendly, easy to clean, etc. I came across Outer and did more research, and decided to give them a call. Obviously, my first thought was "it's a little expensive!" But if you add together all the replacement furniture, it was truly the same. We started with a sofa and a loveseat, in what they offered at the time, a basic wicker look, with white cushions, since they showed us how easy they were to keep clean. That was almost 8 years ago! We continued to add pieces until we finally filled our backyard with the absolute best. This furniture is built better than any furniture we have ever had. Living in South Florida, it is outside 24/7, 12 months a year. It is truly the best, still! When they offered complete covers, we definitely purchased them, as they make the care even easier. Do not hesitate, just do it, as you will NOT be disappointed. And customer service is truly that. The most helpful and make the continued business very enjoyable. we originally purchased our first pieces in September of 2019.

Outer estimated our furniture to be shipped a month ago. Their customer service is frustrating to communicate with—after many emails with limited to no responses, we finally got a shipping number that shows the furniture is not dispatched and is just now in a waiting to be picked up status that we were told multiple weeks ago that it was already in. For a premium price, we expected better and to at least have our furniture for part of the summer. Extremely disappointed and still unresolved

I gave this company so many chances to make things right, and 3 months later they still have not replaced a chair that was delivered damaged. The original delivery had multiple problems- missing rain covers and damaged items. When the rain covers were finally delivered they were the wrong ones. When the replacement chair was finally delivered (3+ months after the original order!) it was the wrong one. The customer service is responsive but can’t seem to get things right in a timely matter. Very much not worth the money.