HonedReviews of livehoned.com

Response from Honed· Sep 19, 2022

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Over the weekend our website was undergoing some maintenance which may have impacted your ability to access your account. We are very sorry about this and a member of our team will reach out to you to get everything sorted.

Response from Honed· Sep 19, 2022

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. A member of our team will be in touch with you with an update on you hair test results.

Response from Honed· Jun 9, 2022

Hi Stacy, Thanks for reaching out to us! Our customer success team is reaching out to you as your subscription was actually cancelled last month which is why you haven't received any new orders. The team will help you sort it out. - Team Honed

Response from Honed· Sep 19, 2022

Hi Magdalena, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to our team directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Response from Honed· Nov 18, 2021

Thank you for your sharing your feedback. We strive to provide excellent customer service and we apologize if we fell short. Our team will be in touch with you shortly to sort this out with you. - Team Honed

Response from Honed· Aug 4, 2021

Hi Dan, Thank you for providing your feedback. We are sorry to hear about your experience. We’re normally known for our exceptional customer service, and we regret that we missed the mark. We have reached out to you separately to understand if there is anything we can do to resolve this. - Team Honed

Response from Honed· Jan 15, 2021

Hi Peter, Thank you for providing your feedback. We are sorry to hear about your experience. We’re normally known for our exceptional customer service, and we regret that we missed the mark. We have reached out to you separately to understand if there is anything we can do to resolve this. - The Paragon Vitamins Team

Response from Honed· Dec 28, 2020

Hi Sandra, We are very sorry for the delay you experienced when ordering your vitamins. As our small company rapidly grew this year, we had no choice but to upgrade our manufacturing capabilities to protect our employees. Unfortunately, this upgrade took a bit longer than we anticipated due to moving restrictions resulting in the delay you experienced. This upgrade was resolved prior to the holidays and all orders are produced and shipped on their original schedule. We can see that your refund was processed last week upon request. If you have any questions about this please contact our Customer Success team for specific details on the refund. All the best, The Paragon Vitamins Team