LIVE GRUNDReviews of livegrund.com

Response from LIVE GRUND· Jun 5, 2024

Hi Jan, I apologize that your item hasn't arrived, however it was shipped out on time and we have no control over shipping delays once your package leaves our warehouse. We are a small business and would love to answer any questions you have about your order via our customer service email ([email protected]). Please be assured that your package is on its way to you and we apologize for the delay. Thanks, Live Grund Team

Response from LIVE GRUND· Apr 23, 2024

Hi Jo! Thanks so much for shopping organically with us and we are so glad that you are enjoying your rugs! We hope to see another order come through for you soon. -Live Grund Team

Response from LIVE GRUND· Apr 18, 2024

Hi Rosie, I apologize for the time it took for you to get your order. I believe that you will be happy to hear that we underwent a complete company reorganization in March of 2024 where we addressed these issues and have updated our practices to ensure our customers only receive the best products and service from us. We are now under new management and ownership and the experience you had is not one that we deem acceptable. If you are willing to give us a chance to make this situation right for you, please email us at [email protected]. I look forward to hearing from you soon. -Live Grund Team

Response from LIVE GRUND· Apr 16, 2024

Hi Dian, Thanks for sharing your experience! We take pride in the fact that our small but mighty team is here to answer any and all questions about our products! Thanks for shopping organically. -Live Grund Team

Response from LIVE GRUND· Apr 16, 2024

Hi Dawn, We are so glad to hear that you are enjoying your products! Thanks for sharing and thanks for living organically. -Live Grund Team

Response from LIVE GRUND· Apr 15, 2024

Hi Janette, Thanks so much for shopping organically with Live Grund! We appreciate hearing about your experience and we hope to see another order from you come through soon! -Live Grund Team

Response from LIVE GRUND· Apr 15, 2024

Hi Wendy, We sincerely apologize for the experience you had with trying to get a refund for your items. Your experience is not one that we deem acceptable and we never want you to feel this way. I believe that you will be happy to know that we recently underwent a complete company restructure in March of 2024 and we are under new management and ownership, and this is not the standard that we hold ourselves to. I do see that our customer service team sent you an email on March 11, 2024 about the status of your order and March 22, 2024 to try and rectify the situation and get you a return or exchange. The email was sent by [email protected]. Please feel free to respond to that email or send us another one so we can make this situation right for you. Again, I apologize for the experience you had and I look forward to making this right for you. -Live Grund Team