Excellent Customer Support
Online Chat representative was there when I needed him.
By John A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
Online Chat representative was there when I needed him.
By John A.
All the features that you need without the complexity of the other similar platforms.
By Stefano C.
Response from LiveAgent· Oct 28, 2016
Thank you for your positive feedback.
Great support desk software with facebook message integration.
By Akarawat T.
Response from LiveAgent· Oct 28, 2016
Thanks for your review.
Great for functionality, ease of use and support. It helps us a lot in handling our support.
By Erik
Response from LiveAgent· Oct 28, 2016
Thanks for your kind words.
Nice tool and nice support
By Judith Vargas B.
Response from LiveAgent· Oct 28, 2016
Thanks for your feedback.
Lovely service which increased our user retention and business image amongst our consumers
By Mihai T.
Response from LiveAgent· Oct 28, 2016
Thanks for your feedback, I'm happy that LiveAgent has helped you to increase user retention and business image amongst your consumers.
Good price for great features of a tool with the right support. Easy scalable and it integrates multiple contact channels.
By Farmaline
Allows you to tweak which enables better service hence customer satisfaction.
By Sameer S.