I would recommend this product
We use LiveAgent for several years and we think that Liveagent is a product very good. Every year they improve the product and the support service is good.
By David
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
We use LiveAgent for several years and we think that Liveagent is a product very good. Every year they improve the product and the support service is good.
By David
One of the best ! Strongly recommend.
By Paul
Is a very useful tool. Easy to use, complete and very helpful
By Sara
I have been using more than 2 years and our clients have a quickly and stability support with Ladesk!
By Ivan
In the past we have used our own customers support system and other third party solutions. We moved to LiveAgent after hearing good things about it. It was quick to implement, easy to set-up and very flexible for choosing how many agents we use at anyone time. We're able to answer user tech support question very quickly with LiveAgent. It's proved to be a great tool for communicating with our user base.
By rickvanner
It always works well, there is only 1 thing I am missing You do not hear every answer from the Chat
By Lenie
Their helpdesk software is amazing and it works smooth and fine! The interface has a nice look to it and it's easy to access.
By Nicky K.
We tested several platforms and LiveAgent gave the best bang for our bucks. It is also surprisingly easy to use and solve problems as their support team speaks fluent english. Would love to see integrations for other phone solutions. Also integrations for other chat platforms such as Whatsapp, Hangouts, Messenger etc. would be nice.
By Sampo