out of this world
what an experience, my daily work life is much better with such a fast and efficient mail processor. 5 stars does not justify how fantastic this is. You will definitely not be sorry once you're with LA. Just phenomenal.
By Khalisa
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
what an experience, my daily work life is much better with such a fast and efficient mail processor. 5 stars does not justify how fantastic this is. You will definitely not be sorry once you're with LA. Just phenomenal.
By Khalisa
Where's the option for six stars? Because if anything deserves it, it's LiveAgent. A magical user experience unlike any other. An absolute gamechanger and the highlight of my working day - every day. Thank you, LA. Thank you.
By Alex
Been using LiveAgent for some years now and after trying quite a few helpdesks we have found that Live Agent is the best due to its flexibility, simplicity and extensive features. Our favourite features is the postpone tickets, live chat and the customisation of the departments (to allow us to provide multi brand). We are looking forward to be able to create multi brand portals which we believe is coming soon. Their customer support is good too
By rob16
Response from LiveAgent· Nov 15, 2016
Thank you for your positive feedback.
This LiveAgent is a very good, fast and simple program to keep in touch with our customers, to support them and to help them, so that they are happy customers.
By Benjamin
Response from LiveAgent· Nov 15, 2016
Thanks for your feedback.
But the documentation could be better
By Chris
Response from LiveAgent· Nov 15, 2016
Thank you for your feedback. You can find our knowledge base articles here: https://support.ladesk.com/ Please, let me know if you miss something there.
Nice ticketing tool - it does it's job pretty well. Can recommend to everyone.
By Luke
The integration of LiveAgent with other products is very good. We have joined our support of Chat, Form, Twitter and Facebook in an unique product. We recommend this product.
By Miguel
Very flexible system, user-friendly and works with my iPhone!
By Diego