Great Help Desk App
Been using Live Agent for a while, Always great support and by far the best Help desk program!
By DPT - Dialysis Practice T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
Been using Live Agent for a while, Always great support and by far the best Help desk program!
By DPT - Dialysis Practice T.
This chat system is awesome. You can manage multiple website, Hoock rest api, multiple design etc... The price is honest too. Great job !
By Francis
Most of the time it works well, and the features it has compared other chat systems are good.
By Taylor
This is a great solution for our business. We are a small office staff managing a large fleet of drivers and LiveAgent allows us to manage things efficiently and effectively, while having documentation of all necessary information. Very easy to use with a friendly interface.
By Francis
I've been using LiveAgent for about 6 weeks now. I really like how easy it is to keep track of tickets, send automated messages, and communicate with customers.
By Audrey
Having the knowledgebase attachment has been great! Super simple ticketing system.
By Zach
If you're looking for a fully configurable...multi-channel helpdesk system - LiveAgent is your solution. Their support staff seems like they're always available and super helpful. I've used a few of the top branded helpdesk systems out there and I'm so glad I finally decided to stick with these guys.
By Paul Hart, Hart's PC R.
Great way to interact with customers, keep business process communication within organization.
By Heather