Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
Live agent has been very helpful in allowing my coworkers and I to keep track of most of the queries, tech issues and praise shown to members of staff. Would recommend to anyone that needs to have their emails managed and their work team feel motivated!
By littleone
Response from LiveAgent· Feb 13, 2017
Your feedback is much appreciated.
See the title :)
By Ryan
This is a very consumer friendly program. I enjoy the options of the canned messages and the resolve ticket option. Easy to learn and quick and easy to use.
By Danielle
Super pristup ludi ,podpora pri implementacii . Vyzera to nadejne :)
By eurolinecomputer
Liveagent has helped us keep up on enquiries and also respond quicker closing more deals and keeping our customers happy.
By Brendan
Response from LiveAgent· Nov 22, 2016
Thanks for your feedback.
You have got to get LA Desk! The wyas you can have your staff with support tickets is Outstanding!
By Alan
I love Live Agent! Very user-friendly, easy to navigate and efficient!
By May
Good use of modern technologies to make the application very powerful and it is really live. You can see live typing/chatting of fellow agent while they are replying to a ticket. This helps in avoiding duplicate responses and two people working on same ticket.
By D S.
