Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
I can only recommend LiveAgent service, their support team provides great support with fast response to questions.
By customer
Response from LiveAgent· Feb 13, 2017
Thank you for such nice words about LiveAgent.
Great software and communications
By David E.
We use LiveAgent to organize our emails and Live Chat all into one program and it works flawlessly. It made us much more efficient in handling the workload our customer service team has. The badges you earn are a fun way to have friendly competition with your co-workers too!
By Mark
Life agent is helping us to manage our customer service in all Europe. It provides a lot of tools to work with and makes our customer service even better.
By Christina
It was easy to integrate into my rather complicated Magento site and it works perfectly. I am still learning to use the system, but I was already able to help two customers within few hours that might have otherwise left the site.
By Michal
Response from LiveAgent· Feb 13, 2017
Michal, thank you for your feedback.
I've been working with the Live Agent Platform for the past tweleves months and i can say that it's awesome.
By Jude
I am pleasure about LiveAgent service. Hope you improve better everyday
By customer
good keep it up
By customer
