Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 25 reviews with 3 stars · Clear filters
Lots of issues with dropped calls from the queue.
By Stacy
Response from LiveAgent· Nov 21, 2016
Thank you Stacy for your feedback. Right now we're developing new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year.
For the most part I am happy with chats and emails. I would like if the incoming call feature was a bit updated. Sometimes calls will overlap and I can not answer them.
By Joni
Response from LiveAgent· Nov 21, 2016
Thank you for the feedback. Don't worry, right now we're developing a new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year.
lots of dropped calls and no support system
By Tammy
Response from LiveAgent· Nov 21, 2016
Thank you Tammy for your feedback. Right now we're developing a new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year. Feel free to reach out to us ([email protected]) if you need help with anything.
Live Agent works well until it starts having issues. Sometimes calls come in we can't answer, or more than one call shows upfor one person. When I am in a call, the live time lags- it may show 6 calls waiting when in actuality there are many more, or none at all.
By Kimberly
Response from LiveAgent· Nov 21, 2016
Thank you Kimberly for your feedback. Right now we're developing a new stable in-house call center that's going to be more complex with additional call features and reports. Its basic version should be released at the beginning of next year.
I'm using LiveAgent solely to answer tickets and in general find the system easy to use. However there are a couple of things that frustrate me very much while I'm in. 1. The fact that when you are inside the reply editor and press the CTRL key there are some balloon tool-tips (fort he shortcut keys) that pop-up and just stay there. This is EXTREMELY annoying for me, because I use the CTRL key A LOT - in combination with the arrow keys to navigate through the text and also to copy and paste text in the editor. And apparently there is no way to disable these tool-tips - according to LA support. 2. For some unknown reason the rich text editor changes the font and size of t he text at some point while I type my replies. So I end up with text with different fonts and sizes inside my replies, which looks very ugly and takes precious time to go back and fix manually.
By Kaloyan
There are some issues with the phone system, dropping calls etc.. Other than that it's pretty good
By Kelsey
The application works for us and they have a great support team. Despite that, we miss a more customized service for companies so the application can adapt to the business workflow and not the other way around.
By Enric
It is easy to use, but there are some functionalities that I miss. For example, being able to edit posts, or create subtasks on a ticket
By Yolanda
