Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 11 reviews with 2 stars · Clear filters
Many conversations lost in the chat with our customers when we used the LiveAgent. We migrated to the intercom and we are delighted.
By Josafá Trigo dos S.
Response from LiveAgent· Oct 28, 2016
I'm sorry for your trouble. I don't think there is a problem with lost conversations, no one else did complain.
We have serious problems using this platform, we cant stablish a good chat and comunication because the system suddenly change to maintenance mode. We can't give a good services with this problem. Regards and I hope this will solved soon.
By Franklin G.
Response from LiveAgent· Oct 28, 2016
Thanks for your feedback. You can notice 10-30sec. maintenance mode when we update your account and add new features into it but only once a month or two. Even during maintenance your chats are not closed, after update you can simply continue in chatting with your visitors.
Im not sure where this company is actually located but they have horrible English skills. I tried to ask a question numerous times to several of their customer service associates and could not get an answer. Also throughout the app and their website there are numerous misspellings and weird words. Most of the time I don’t care (im not a grammar Nazi) however when you try to communicate to a company you pay thousands per year to for an essential web app, I want Native English speakers.
By Brian D.
Response from LiveAgent· Aug 18, 2016
Hi Brian, we do have English natives in our support team. If you wish to speak to a native, just let us know and we will connect you.
