Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
Great software and user interface, if you manage a team of advisers this is the programme for you
By Allan
Response from LiveAgent· Apr 2, 2020
Thank you very much for your kind feedback, Allan! :) You know where to find us should you need anything!
Live Agent is very accessible and easy to use. Navigation throughout the application is very straight forward. Administration is kept simple with setting up a site very quick and easy.
By Ronnie
Response from LiveAgent· Apr 1, 2020
Hi Ronnie, Many thanks for your kind review! It's amazing to hear LiveAgent has been the right fit for you and your company. Our team takes great pride in what we do and comments like yours let us know it is all worth it. Happy to have you on board!
All my team like and use it very weel, its very simple We would like an executive account that speaks our native language (portugues) Its simple for everyone to use, and our clients ar very happy
By Samir F.
Response from LiveAgent· Mar 31, 2020
Olá Samir! :) I am very glad to hear that you find using LiveAgent easy and simple and that it helps you handle your customer support! LiveAgent supports more than 35 languages and you can also switch it to Portuguese :) Feel free to reach out to us should you need any help with the language setting or anything else! :)
In my experience, LiveAgente as a work platform is very effective, it helps us to solve our needs, it is easy to use, it helps to improve our management and support elements, it makes things much easier at work, it is an excellent platform.
By Ada B.
Response from LiveAgent· Mar 30, 2020
Hello, Ada! Thank you so much for your kind review! :) I am very happy to hear that LiveAgent is making things easier for you in your day-to-day work! Feel free to reach out to us via chat 24/7 on our website should you need anything!
I like this software because is very user friendly. You have everything in the same place, you can call to coworkers, send mails, receive, have a better data organization. You can store and manage your costumers data with ease. You can choose the language of the software. Is very practical for everyone.
By Carolina S.
Response from LiveAgent· Mar 30, 2020
Thank you very much for your kind review, Carolina! :) Exactly, LiveAgent allows you to keep everything under one roof, does not matter if it is an email, request from a contact form, chat, call, Facebook message, tweet or Instagram post, you do not need to be logged in anywhere else! :) Just know, that you can reach us 24/7 via chats on our website in case you have any questions, Carolina! :)
I am a co-founder of an Online Travel Agency that operates in some Latin American countries and I found LiveAgent looking for software that would centralize all the communication channels that I have with clients and in turn work as a CRM to be able to provide an exceptional experience to our Travellers. With LiveAgent we were able to set up our call center without sophisticated configurations or large hardware investments, something difficult to achieve in our markets. Its implementation and adaptation of our agents was very fast; we increase our operational capacity and our sales.
By Mariana Z.
Response from LiveAgent· Mar 27, 2020
Thank you very much for your kind review, Mariana :) I am glad to hear that the amount of your company's operational capacity and your sales have increased while using LiveAgent! Our team was trying to develop LiveAgent in a way that even people with no technical skills would be able to navigate through it all so I am happy to hear that the configuration of it was an easy task for you. You know where to find us should you need anything! :)
This software has been a great find. Making things simple and easy to use. I love their customer service and ready they are to help assist you with questions. Once you understand the set up, its very easier to use.
By Makayla
Response from LiveAgent· Mar 25, 2020
Hello Makayla, thank you for your feedback! We are very happy to have you around! :) Sure, our support team is ready to help 24/7. You know where to find us should you need anything! :)
Freaking awesome! We love LiveAgent! LiveAgent is a fully-featured customer success software that helps us personalize our communications with our customers.
By BertMartinez.com
Response from LiveAgent· Mar 25, 2020
Thanks for the awesome review, Bert :) We work hard to meet the expectations of our customers, and we are extremely excited to hear positive feedback like yours! :)
