Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 455 reviews with 5 stars · Clear filters
LiveAgent is really easy and convenient to use. Always have no problems to do my work as a customer support. Even in stressful situation the convenience helps a lot to do a god job.
By Ieva
Response from LiveAgent· Apr 9, 2020
Many thanks for your kind feedback, Ieva :) I am glad to hear that LiveAgent is helping you in your day to day work and that it helps you to handle stressful situations in a better way! :) Take care!
Live Agent - the best software for customer support! It gives the possibility to combine different aspects like calls, e-mails and chats which is great!
By Ilze B.
Response from LiveAgent· Apr 9, 2020
Thank you for your feedback, Ilze! It is not only that you can have all your calls, emails and chats under one roof, but also any inquiries from your Facebook, Twitter, and Instagram! :) Take care! :)
Your service is excellent and very FAST. Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.
By Olga S.
Response from LiveAgent· Apr 8, 2020
Thank you very much for your kind review, Olga :) It's our pleasure to be at your service and to try to make your day to day work more efficient and easier with LiveAgent! :) Take care, Olga! :)
It´s easy to use and practical software.
By Marcella P.
Response from LiveAgent· Apr 7, 2020
Thank you very much for your feedback, Marcella! :) Feel free to reach out to us should you need any help! :)
Easy to use and helps us to provide a quality service to our customers. Live Agent provides amazing user support at any time
By Solvita S.
Response from LiveAgent· Apr 7, 2020
Hi Solvita, Thank you so much for such a kind review. It is amazing to hear you have been satisfied with both LiveAgent and the support our team provides. We aim to make our clients' experience with the software as smooth and seamless as possible and are glad to hear our work is paying off. Stay tuned for more updates and take care!
Great software, mutli-functional and easy to use.
By Business D.
Response from LiveAgent· Apr 7, 2020
Hi there, Many thanks for your kind review! It's amazing to hear LiveAgent has been the right fit for you and your company. Our team takes great pride in what we do and comments like yours let us know it is all worth it. Happy to have you on board!
Amazing experience with calls
By Ruben S.
Response from LiveAgent· Apr 7, 2020
Many thanks for your feedback, Ruben! :)
Liveagent it's practical and gives the user the ability to perform different tasks at the same time. And when the user needs some support, their customer support reacts quite fast to the user questions.
By Helder Miguel G.
Response from LiveAgent· Apr 7, 2020
Thank you very much for your feedback, Helder! :) You know where to find us should you need anything!
