Little Giant LaddersReviews of littlegiantladders.com

Scam. We paid $615 for a new ladder. We received a damaged ladder in a previously opened and taped together package with the staples removed. The ladder's palm button on one side was broken up arrival. The retaining ring within the palm button was bent. We sent pictures and asked for a replacement. They asked for more pictures. We provided them. They didn't respond. We requested an update 4 days later. They again didn't respond. We called a week later and were told they are still unsure what our "options" are. What option is there other than providing a new product? If that's what we paid for? Their brand claims to care about safety but that has not been our experience. We are out $615 for a broken, unsafe ladder, and hundreds more as we are unable to work some jobs without a ladder.

Be very careful when ordering as a company, the list prices with vat included. However when you put it in the cart, that same price becomes suddenly without vat .. They list a ladder at 424 incl vat, at checkout it suddenly is 424 excl vat.

Comany shipped me a damaged ladder. I opened a case, and included pictures of the damaged ladder, asking for an exchange. A couple of days later, they requested additional pictures. OK - annoying, but I took and sent additional pictures. A day later I received ANOTHER email asking for even more pictures, including the bottom/feet of the ladder. I again sent more pictures, showing the unused ladder (and its feet) in the shipping box. Another couple days later, I was informed that they will send me a replacement part for the damaged rung, and that I can replace it myself. Excuse me? I paid full price for this already damaged item, and now they want me to take the ladder apart and repair it myself? Absurd. This company is frustrating to deal with. I encourage you to avoid doing business with Little Giant Ladders. Big fail.