LIT MethodReviews of litmethod.com

Response from LIT Method· Apr 22, 2026

Hi Paul, Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience, and we’d like to clarify a few important details for accuracy. At the time of purchase, the product dimensions were clearly listed on our website, and the order was placed with those specifications available. We ship all orders from Salt Lake City, Utah, and because these units move via LTL freight, they are processed and dispatched quickly to ensure timely delivery. In this case, your cancellation request was received four days after the order was placed, at which point the shipment was already in transit. As noted in our shipping and return policy, once an item has shipped, it cannot be canceled and must instead go through the return process. LTL freight shipments—especially large, crated items—incur significant transportation costs, which is why the return shipping fee applies. These charges reflect the actual cost of freight services. We understand that the size may not have met your expectations, and we always encourage customers to review product specifications carefully before purchasing to ensure the best fit for their needs. That said, we regret that this experience did not meet your expectations. If there is anything further we can do within our policy to assist you, please don’t hesitate to reach out to our support team directly.