LitJoy CrateReviews of litjoycrate.com

Back in January, I ordered a Nevermore Raven Teacup & Saucer from LitJoy (among other gothic things) and the handle broke in-transit. The customer service team was so nice and promptly shipped me a replacement. The other items I got were in perfect condition (Gothic Horror book set and the gothic accessory items)

I love all the books and products from LitJoy. I got the Folk of the Air special edition and it's the favorite thing on my shelf. I get the To Bee Read box set now and love getting the choice on my books and products. One of my favorite things is that they listen to customers. I swear they did the 2nd restock of the Folk of the Air set just for me :). Being a Lunacorn is my favorite thing because I feel like I'm in cool club. I'm a fan.

When I first signed up for Litjoy’s To Bee Read subscription box, I was so excited. However, not even 6 months later, I can honestly say I will never do business with this company again. They are unprofessional and, like someone else stated, their actions make it seem like they feel they are entitled to your money. In January, I purchased a pre-order item set to ship in May. I wanted to cancel the purchase and reached out to customer service to do so before the pre-order window closed. Again, this is a pre-order item which hasn’t been shipped yet. When Litjoy customer service responded, after the preorder window had closed, they refused to give me a refund stating I should have cancelled before the window closed. When I told them I did, they backtracked and said orders have to be cancelled within 48 hours of them being placed to receive a refund. They then referred me to their refund policy which explicitly states they will not give refunds for items once they have shipped. It doesn’t matter if the items are opened, untouched, or even received by the recipient. This gives the buyer absolutely no recourse whatsoever while ensuring the company’s profits remain unaffected. I'm honestly not sure how it's legal. Naturally, I filed a chargeback with my credit card company because they gave me absolutely no other way to get my money back for an item they have not sent me. After investigating, my credit card company determined that LitJoy was at fault, as they cannot refuse to refund an item that hasn’t been shipped. Since the dispute was closed by my credit card company, I have received three emails in the past 7 days asking me to cancel the chargeback and saying they will “make an exception" if I do. First, according to my CC provider, this is literally impossible since they contacted me after the dispute had already been closed. Second, their "exception" involves promising me a refund once the chargeback is closed minus the $25 in rewards points I used for the purchase. Meaning, I am still paying an amount for the item and just not getting it since I had to spend money to earn the rewards points. Until the chargeback is closed, they refuse to allow me to access any other rewards points I have accumulated from purchases on their site. They have actually gone into my account and issued me -10,000 rewards points with the label, “chargeback" to penalize me by erasing all my points earned and preventing me from earning anymore. I even debated submitting this review because I am frightened by their behavior; however, I truly want to save others the distress that I’ve endured. Now, I get anxious whenever I have to check my email because I’m nervous about what they may do next to get me to cancel a chargeback that’s already been closed. I have never seen this level of unprofessionalism from a company. Do not trust them with your money. I wish I had read these reviews before I signed up for their service. Do not make my same mistake. Avoid at all costs.

I ordered a book in June 2023 and tried to cancel it when they announced that it wouldn't be shipping until the fall but couldn't get a response from their customer support. It had been so long since the order that I thought the cancellation had actually gone through and had forgotten about it. Then today I get a notification in mid-February 2024 that they're shipping the book. Got in contact with their customer support finally and was told they don't accept cancellations or offer refunds. So it's okay for this company to regularly ship things months and months late with no explanation or apology, but you're not allowed to cancel your order when they fall through on their end of the deal? I've spent hundreds of dollars on their site over the last few years, but there's no way I'm ever ordering from them again after dealing with their so-called customer support on this. Don't buy from them if you want to actually know roughly when you're getting something you paid them money for or if you want a helpful response back from their customer support. Their responses read as though they feel entitled to your money without having to deliver on their promises and the other reviews here validate that. Really gross behavior after all the forgiveness and patience we all gave to them when they were having shipping delays during Covid, which they've apparently not tried to fix. Edit: I tried to leave a review of the book on their website and confirmed my account through email, but the review never showed up since it had negative things mentioned. The new positive reviews are showing though. Really shady practices from this company.

Getting real damn tired of waiting for a book box I ordered in APRIL!! Keeps getting delayed and now they won't answer any questions I have. They are just leaving me on read. I made the mistake of ordering a second set in the series they are doing and my bank won't let me dispute charges more than 4 months old. Their constant emails of "On track to ship" turn into "Delayed" then back to the "on track to ship" to delayed into the NEXT YEAR!!! Why not be transparent and just say this is an extreme pre-order. Then we get emails saying not everything we paid for will be included, so we are getting an e-signed plate. Disgusting.

I bought a special edition book for my friend’s birthday in the summer, knowing it would be shipped in the fall. Then it became late fall. Now I get an email saying they’re going to “try to send it by next year.” This is ridiculous. I only bought this book because the book was special to my friend, and there isn’t even a way to request a refund. This is absolutely unacceptable and simply unprofessional. I spent a lot of money (for me) for my friend instead of buying her any other gifts! Now my present is almost an entire year later and I have no faith this will be here “by next year.” Don’t waste your time or your money, because they’ll happily take it from you. 😒

Ordered a limited edition boxset in April 2023 which was due to be shipped fall 2023. Many updates later with assurances that the set would be shipped fall, this was then stretched to late fall. I never received the latest email update, but on checking the shipping blog, it appears that this item will now be shipped NEXT YEAR! Incredibly disappointed.

I preordered a special edition in April, intending to give it to my daughter for Christmas. I periodically received emails saying “don’t worry, it’s still shipping this fall” which in the fall turned into “don’t worry, still shipping LATE FALL” until today when I checked the shipping blog and they posted yesterday saying it might be next year. I’m furious. How could it be on track to ship 12 days ago when you emailed and now it might be next year?! Because it was never on track in the first place. This was too expensive to not get it right. What a joke.