Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LitCharts is listed under Education Services.
LitCharts (litcharts.com) has 14 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
14 approved reviews, newest moderated first
The website made it easy to get a book summarized quickly, it thoroughly helped me get exactly what i was looking for, and i was provided with an amazing experience. I would highly recommend using this website for summaries and other book-related things.
By Gregory H.
I cancelled my Litcharts subscription in September and received confirmation that my subscription was cancelled, however, they kept on billing my autopay
By D W.
it is a lifesaver i looked everywhere for my need and found the exact website
By urwah S.
An unfortunate situation occurred in which a colleague paid for a subscription via my account without signing into their own. An annual subscription payment was taken. I didn’t dispute this decision but Litcharts then refused to give me access to the paid membership subscription. They claim to take fraud seriously but will simultaneously demand you make the payment whilst blocking your access to their articles. I am utterly disappointed with their response. Moving forward our school will no longer be paying for a litcharts subscription but will now be seeking an alternative sources.
By Rabyah
The summaries are solidly low- mid level high school. There is no phone contact for the company. Be sure to check your billing statement monthly if you did not authorize auto-pay. That seems to be their default with no refund despite lack of use. Providing customer care phone , being more diligent about auto-pay and expedient customer service would be helpful. The experience date is approximate; the issue has been ongoing for the last year.
By Gma B.
Litcharts covers so many texts, and they now cover all of my texts required for the A-Level syllabus. When I realised that one of the poetry collections I had to study for my course had hardly any resources, I contacted LitCharts to ask if they could cover these poems, and within a month or so, all of them had been written! The resources have so much information, including themes, context, a text summary + analysis, literary devices, and even a line-by-line analysis. It also allows you to highlight the notes on the website and also convert them to a pdf to print. It is definitely worth the money to purchase LitCharts A+.
By Hayley
