Never received order
Never received order. Have reached out multiple times to customer service and they are not getting back to me. If this is how they conduct business, take yours elsewhere, avoid the headache !
By Stef
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
209 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
Lion Brand Yarn (lionbrand.com) has 209 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
209 approved reviews, newest moderated first
Never received order. Have reached out multiple times to customer service and they are not getting back to me. If this is how they conduct business, take yours elsewhere, avoid the headache !
By Stef
La lana es preciosa y llega muy bien empacada. Espero disfrutar tejiendola.
By Elena Luque M.
The shipping times are a bit much.
By Michelle
It took over 2 weeks to process my order. Contact with customer service was poor. When you email you get an AI generated response which in my case was not helpful. The yarn was mediocre quality. Would not recommend site to friends and family.
By Jennifer W.
what a big disappointment. i order just over $100 of yarn 1st time from Lion Brand on the 9th October. basically they sent out only 1 incorrect ball - i informed Carolyn-Lion Brand who o the day was very good - i did not want a refund just please send my will. it is now Friday and still nothing, ignoring my emails and most frustrating cant even call them - i only purchase this brand bcz i like to creator of a certain crochet pattern so bought the kits, lesson here - keep to UK its is now 30th October and still no update from Lion Brand - luckily i paid through paypal so have lodged a complaint it is now 7th November and Lion Brand continue to ignore my emails.
By Mr D.
Love the pattern and mercanized cotton yarn used to make the bag.
By Trudy W.
Your yarn stinks — Literally!! I have been a faithful customer of Lion Brand for many years. The yarn I received in my last two orders had an overwhelming chemical smell that was unrelieved by blocking in scented soap or airing out. I really love your yarns, especially Hue & Me and Fisherman’s Wool, but I don’t want to buy any more stinky yarn.
By Jean
Ils ne respectent aucunement leur délais de livraison. Il disent 3 a 9 jours ouvrables mais je suis rendu a 2 semaines et le colin n’est meme pas encore envoyé pour la livraison, aucun email, ni avertissement de délais possible. Avoir su… ben hate de voir si au moins mon colis va être conforme… a suivre
By V Dis juste la V.