FANTASTIC CUSTOMER SERVICE
FRIENDLY AND RESPONSIVE, LOVE THERE SERVICE
By GASPER
Response from Link Interactive· Nov 2, 2016
Thank you for sharing your experience with us!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
310 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
310 approved reviews, newest moderated first
FRIENDLY AND RESPONSIVE, LOVE THERE SERVICE
By GASPER
Response from Link Interactive· Nov 2, 2016
Thank you for sharing your experience with us!
I deal with a representative name Joseph...he was so nice. He answered all my question. Very polite.
By Esther F.
Response from Link Interactive· Oct 31, 2016
Thanks for the feedback. Glad Joseph was able to take care of you!
I am pleased so far with Sales process. I worked with J. Barker. He explained the process, benefits and got me setup with equipment and a plan. Coming from another security company I feel more confident with Link Interactive because I'll save money, be able to control my own equipment and receive the best customer service that I've received from my experience with 3 other companies. Again, I cannot express enough the leve of service that I received from my sales agent. His knowledge of products and plans made the process much easier for me.
By Joey
Response from Link Interactive· Oct 24, 2016
We are thrilled to get your feedback. We are confident that you will continue to have a great experience as you get your system set up and running. Thanks again!
I have been a customer of link interactive for several years now. I've expanded my service to include interactive devices like thermostats keyless locks and cameras over the years. Every time I've added an item to my system the service has been flawless. I have yet to find another company that can match their price.
By Danny Van D.
Response from Link Interactive· Oct 17, 2016
Thanks for the feedback. Happy to hear you are enjoying your system!
Very helpful and efficient staff answering your questions
By ahmed H.
Response from Link Interactive· Oct 10, 2016
Thanks for sharing your experience.
I love this security system. It was easy to set up. Customer service is great.The cost is so much more reasonable than other companies I looked into. You get much more for your money. I have so much peace of mind now knowing that our house is protected.
By Adams, A.
Response from Link Interactive· Oct 5, 2016
Thanks so much for sharing your feedback. We are glad you are getting the peace of mind you deserve. Please let us know if you ever need anything
I have received invaluable aid during set up, testing and arming of my system. All the customer service reps have been patient, kind, and qualified to answer all of my questions. 10/10 would buy again!
By Benson, J.
Response from Link Interactive· Oct 4, 2016
Glad to hear you got the support you needed. Thanks for your feedback.
I have a home in Vieques Puerto Rico that is monitored by Link Interactive. PR had a huge territory wide blackout that lasted days. In that time the Backup battery died and I lost all my programming. Berenice Gregorio took the helm and within a half hour had my entire system restored! Thius saved me hours of manually re-programming. Thanks Bernice and the entire tech team at LINK! Matt
By Matthew N.
Response from Link Interactive· Oct 3, 2016
Thanks for sharing your experience with us. Glad Berenice got you taken care of and your system back up and running. Thanks for being part of the Link Interactive Family!