LinkedElfReviews of linkedelf.io

Shady Company with poor customer service Used their services for about 6 months, had a really hard time trying to cancel my subscription. Could not get in touch with someone at the company. The subscription went on for a month longer than I wanted even though I had communicated with the company that I wanted it to stop with over 60days advance notice. In the end, they refused to refund me the additional month they charged me. Edit to my review: I have now noticed that they delete your messages once you stop your subscription. This adds to how shady this company is. Those messages belong to the Linkedin user, the company should have no right to delete them once you no longer use their services.

Buyer beware - it is a great tool when working correctly, however even one mistake can ruin your reputation with your network forever. High risk. And support is sweet when you're paying but quick to turn around and blame the customer for irreversible damage when you cancel. When I last logged out of the tool yesterday, I had double checked that I had the right people in all my campaigns. This afternoon, I get a response back from someone who was NOT supposed to get a message and I realized there were many people who got the message this morning. I immediately tried to log into the elf to see what is going on, but it was saying my account didn't exist so I couldn't log in. I contacted support then, but it took them half an hour to get back and there was damage being done actively so I had to go delete messages and apologize to people and change the password on my LinkedIn in the meantime to do some damage control. When support finally got back, they said that my account was detached (of course by that time I had changed my password) and sent me an irrelevant screenshot of my queue to ask what was up. Nothing wrong with this just a little late. I cancelled my subscription because I didn't want to take on this risk again, and had no intention of leaving a bad review or had any bad feelings at that point. However, after cancellation I suddenly get a defensive email with further irrelevant screenshots of the queue I did not commence, that I should have used the forgot password feature (when this was never the error I was experiencing in the first place), and that clearly this was all user error and nothing was wrong with their product. After continued back and forths where I asserted again that I changed my password on LinkedIn ON PURPOSE after I couldn't log in to the Elf to stop the messages, they also once again EMAILED ME THE OLD PASSWORD CREDENTIALS which is terrible cybersecurity, on top of the fact that they continued to deflect any responsibility and that the error I reported was that it was saying my account didn't exist, not that my password was incorrect. Literally no one has perfect software all the time especially since they constantly have to adapt to LinkedIn changing its code and algorithms to let the tool continue to work. Which means there is inevitably some error in the meantime. So to say it's impossible that there was a bug is a joke. It definitely wasn't user error, but frankly that's irrelevant anyway. One tiny mistake from either party and you're going to be doing damage control with your network while also getting defensive response from customer service at Elf.