LingoReviews of lingo.com

Getting access to data is utterly painful. Export produces several hundred 5-minute raw readings. Lots to excel work to produce barely useful data. No graphs to export. Customer Support staff barely trained.

I found it was not taking any readings during exercise. I used the Lingo CGM a s I was interested in my glucose levels especially on longer training runs. I’m a mature plodder, not an athlete. The sensor and my phone were within 20-30cm. I had no readings at all during these runs. The first and last readings showing were well within normal range, I didn’t feel depleted and I ate at intervals. I cannot believe I was so out of the normal range all the time not to provide a reading. I won’t buy another Lingo CGM again. Waste of money. I wish I had read the reviews beforehand.

The first one I purchased malfunctioned. I requested a replacement. After over a month of back and forth with customer service, I finally received the replacement. The application directions were ok, but I ended up using an online video for instructions. The warm up time was 24 hours. During this time, the device lost connectivity many times and required turn on & off my Bluetooth then restarting the phone. My readings have range 30 to 40 units below what my regular glucose monitor states.

Tried Lingo glucose monitor. Like it wanted to reorder. Order is repeatedly cancelled due to billing address being different than deliver address. Did not stop them from charging my debit card which still shows pending. Changed the delivery address to match billing address. Didn't work. Called and emailed repeatedly over a week. Spent hours with emails and talking to customer service. Promises made like " I have changed the address and it will go through" to "I've escalated to our finance pet and they will email or call you once the order is processed" not call no email...not one promise kept. Spent 26 minutes on phone last time only to have them put me on hold for 7 minutes then just disconnected. Absolutely horrible service. DO NOT BUY THIS PRODUCT not bc of the product but the customer service.

One of three sensors was faulty with horrible customer support. I decided to try them because I favored the “every minute” data that their system offered. I subscribed to a 3 month period, but for an unexplained reason on their part, they cancelled the order and they were not able to give me a timely explanation so that I could reorder. Their customer service absolutely does not care to rectify a problem.

The first sensor worked well. No complaints. The second failed immediately. I ran through all the troubleshooting steps. The device failed to connect. The error screen read ‘Biosensor ended early. Whatever the reason we’ll help you replace it.’ That was a lie. Customer service has not responded to my emails. The phone number plays an obnoxious message about trouble shooting sensors that don’t work. No one picks up. No option to leave a message.

Never have a person write directions who was either part of the development team or trained by same. It appears they didn’t use focus groups to prefect its use for the common individual. Most of the manual appears to be a lawyer’s dream job. I personally hate the self serving , canned support dialogues. Issues - I’m assuming that to see “yesterday” you push the yesterday arrow? How about reviewing your week? Got yesterday a few times. Good luck on past week. It would be nice if you could reliably pull up either or any beneficial data without being on the development team. In short, providing a video link showing how to operate each step to open the various data information retrieval ports would be necessary. More importantly when it doesn’t open how to verify what’s wrong. I’m going to try to save my 2 weeks, but I have no idea what it will look like or if I get it at all based on my experience with it thus far. I looked online and here’s the product team director speaking too fast, sounding like a man selling a stolen car. So I’m not impressed and I’m looking for another brand with better reviews. Carl Urban

I’ve just wasted an hour trying to place an order with Lingo. I tried paying with multiple credit cards and the checkout/software repeatedly hangs, so the payment can’t be completed. What makes it worse is how difficult it is to get customer support — there’s no realistic way to get help when the system is failing. In the end, I gave up and went elsewhere. The payment flow needs fixing, and customer support needs to be accessible.