Line2Reviews of line2.com

I had my number transferred in but now it is not working and I can't get anyone on the phone to help. Very poor customer service.

Terrible. App is flakey, original number assigned was already in use causing me to loose 2 months of my plan. Calls only ring 3/4 of the time.

Horrible customer experience. Chat feature exists for support, but you will languish as 2nd or 3rd in line forever with no response. Forget calling, no one is available at this time. Trying to set up voice mail for people calling in, the system won't call your cell phone to do the voice mail, it will call the number that they gave you. Answers from tech support will come quickly, but you will be directed to videos that don't really answer your question.

Poor interface. Poor customer service. Wouldn’t recommend at all.

It was confusing to set up even after reviewing the documentation. Tried calling and no answers. Also, left voicemail. No return call.

Line2 sucks and should be avoided at all costs. When we signed up in January 2020, they promised me in a pre-sales on the phone that if we didn't like the service, we could port our number to Google Voice. That's apparently not the case, and I'm not the only person who has been mislead: "Google Voice says I can't port my number from Line2, but Line2 says this can definitely be done." Google Voice doesn't support porting from Line2. So if you port you number to Line2, you have to port it back to a mobile carrier, then over to Google Voice. For those living abroad, that's not really a safe thing to rely on. When we signed up, I asked their support agent if there were any known issues that we should be aware of before signing up. They told us that we might need to log into the dashboard to "log out all devices" every 2-3 weeks to ensure it keeps working. Well, we've significant drops in service that haven't been resolved in by doing so. Further, their status page claims a "100.00% uptime" for the last 60 days despite there being outages (and the outage I experienced went on for well more than the claimed 46 minutes). I often cannot see message or call history in the app. Often when I make calls it sounds like a chipmunk and we can't communicate. Sometimes every call I try to make in a given day has the same issue. I can't log into the desktop Mac app after recently upgrading despite the password being correct (works fine on their website). That's when it "works." I have found on at least several occasions that I cannot make calls both on desktop and mobile. On desktop I get an error indicating that I'm already on a call with (###) ###-#### despite the fact that I'm not on any calls. On mobile it often says I don't have an internet connection, despite the Speedtest app on my phone indicating a 500Mbps (yes, half-gigabit) connection with 5ms latency. I get far more SMS spam on Line2 than T-Mobile. I cannot find a way to block someone from texting you in the app unless they've also called. You have to log into the website and create a new "blocked" contact, which takes a login and several unnecessary clicks to complete in their ancient interface. The only way I've found to significantly decrease the quantity of spam calls is to turn on call screening, which on the $10/mo plan applies to everyone, even known contacts. Not forcing contracts to screen get screened is a "Premium" feature that apparently costs an extra $5/mo. All this as a workaround for a problem Google Voice doesn't have. Every time I plug in my headphones on my laptop I get an annoying popup asking me to select the headphones as an input device. Their support department is almost impossible to reach via phone. The last time I managed to get a hold of someone there I was on the line for over 20 minutes. I deeply regret signing up for Line2 and it seems I am stuck with them. Avoid these scumbags at all costs. There's no reason I can think of that anyone should do business with this company unless you happen to be stuck with them (due to the Google Voice porting lie).

I have been using Line2 for several years and would not, under any circumstances, recommend them to anyone else. Here are my primary issues: The phone app is unreliable and will rarely provide any notification when I receive a call / text. The phone app often disconnects with no indication that it is no longer connected. The Windows app often has a difficult time connecting and does not notify of missed calls or messages. The Windows app has notified me for months that there is a new version and asks if I would like to "update now." I say "yes," it updates, and then does the same thing the next time I load the program. I am able to view my texts through the web interface, but can not respond to them. Neither the phone app nor the windows app shows the text message in question. In summary: this service is incredibly unreliable and creates immense amounts of frustration for me. I have had to apologize to clients for missing deadlines and important messages because the service did not notify me of their calls. I am currently attempting to port my number away from their service, but they have been refusing to allow my new service provider to take the number. I have had nothing but negative experiences with this company and look forward to being rid of them.

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