Lincare HoldingsReviews of lincare.com

I have not one but 2 insurance policies. Lincare has been billing DME as supplies so my insurance company is not paying the claims. If they are denied by the primary, secondary auto denies. I have been trying to reach Lincare and last week when I placed an order, I left a message to get a call back explaining I started appointments at 10 am monday so please call between 8 and 9 am. Someone called at 3:43 in the after noon and when I explained I had requested a specific time and why and that I was stepping inot an appoinment, she said Okay Bye. and hung up. Currently the wait is over 150 minutes. Seriously??? Does Lincare only have one person answering phones??? When my insurance customer care rep tries to call Lincare, and she has called multiple times over the past 2 months, she spends 1-2 hours heach time and gets transferred all over. I highly recommend using a DIFFERENT company. There is only rudeness and greed at Lincare.

I have been on hold on 2 different phones for over 60 minutes trying to get a hold of the billing office in Atlanta, Ga about payments not posted on my billing. my next stop is to contact my health care company and Demand they find another company to provide my husbands oxygen supplies

Shamika Curry at Lincare in Huntsville Al did a very impressive demo on how to use and take care of my cpap device. She is indeed a great asset to your company.

I am not working and therefore set up a mutually agreed upon payment plan with Lincare. I have made all payments and am up to date. They STILL SENT MY REMAINING BALANCE TO COLLECTIONS. REALLY BAD BUSINESS AND I WOULD NOT RECOMMEND USING THEM!!

they overcharged and never answer the phone...do not use this company...terrible

I have been using a home INR monitoring system since 2016. Things went well initially but lately they are unreachable and very unhelpful. I have not received a paper statement in over a year. There are discrepancies between payments that have been made but do not show up on their patient portal online. I do not recommend this company to anyone. Lastly, as I write this negative review, I have been on hold on the phone for 35 minutes.

I made a payment, it didn't show up in billing, and I called customer service. After 2 HOURS and 15 MINUTES on hold, I finally got a person. I explained, first the payment not showing up; ok, I understand billing delays. But there was another charge showing up on personapay.com whose provenance I didn't know. The service person didn't see it either, but her command of English wasn't good enough to get the point across so I gave up. It is ironic that I had to listen to an online spiel, repeated every couple of minutes, stating that they VALUE MY TIME, for over 2 HOURS.

I would not recommend this company for any health care needs. Although the staff who performs the care is nice and professional. Their billing office is not! Their billing office expected my father, who has suffered with a stroke and cannot talk to give permission for others to act in his behalf. They refused to mail my father, a billing statement to his address, but would allow myself to pay the bill. This proves, that this company is only concerned about getting paid and are not concerned about customer care or satisfaction. I talked to 5 customer service representatives and 1 supervisor. I was told the same thing, they refused to send my father a paper statement to his address. My father who is a Korean Veteran and suffered with a stroke shouldn’t be treated with such disrespect and carelessness. If they don’t send a paper billing statement to my father’s address, they will NOT get paid.