Limos.comReviews of limos.com

Our experience with Limos.com in Atlanta for our corporate event was an absolute disaster. The company falsely advertised amenities like LED lighting, Wi-Fi, hardwood floors, and leather seats—none of which were present. The so-called "party bus" had a broken sound system, no music, and no A/C unless requested, completely defeating the purpose of the service. On top of that, the bus arrived 30 minutes late, and the driver was rude and drove horribly, making the ride uncomfortable and unsafe. This service was a complete embarrassment for our event. Avoid this company at all costs!

Great service, took a wine tour and had an awesome time, really good service!!

I am writing to formally express my dissatisfaction with a recent experience I had while using your services. My family and I paid $1,000 to hire a limo bus for a special outing to view Christmas lights, hoping to provide a memorable evening for my elderly mother-in-law, two infants, and a woman undergoing cancer treatment. We were specifically assured that we would receive a large enough bus to accommodate 20 people with sufficiently large windows to allow our group to enjoy the sights from within the vehicle, as most of them were unable to walk or stand outside in the cold. Unfortunately, we were provided with a party bus that had completely blacked-out windows, rendering it impossible for anyone inside to see the Christmas lights. Instead of the joyous experience we anticipated, we were left feeling frustrated and disappointed. We made a brief stop at one home where we were told we could exit to see the lights; however, my elderly mother-in-law, the two mothers with infants, and our guest with cancer were unable to leave the bus in the freezing weather. We ultimately requested the driver take us to a park where some of us could walk and look at the lights while those unable to do so waited inside the bus. After limited enjoyment and an overall negative experience, we requested to be taken home early. In addition to this disappointing service, I have been attempting to secure a refund for over a month. Unfortunately, my efforts have been met with silence and vague responses. During my second follow-up call, I was advised to anticipate not receiving a full refund, which further illustrates the lack of accountability your company displays for its service failures. I am appalled by the lack of concern or responsibility from Limos.com. Given our clear requests and the expectations set, the experience was utterly unacceptable. I urge potential customers to reconsider using your services for any events. Based on my experience, it appears that Limos.com prioritizes profit over customer satisfaction, regardless of the quality of the service provided.

Paid for a ride to LAX that took less than 2 hours. When we arrived at our destination, the next day, I was billed double. When I called and asked why, their lame excuse was that the driver had to drive an hour to our house to pick us up. We asked several times for them to credit us and they wouldn't so I had to get AMEX involved. Got my money back but only because of AMEX. DO NOT USE THIS COMPANY!

BEWARE. 2Days b4 event changed the pickup address by 2 blocks, LIMO.COM cancel the ride and is trying to keep the money. Attempted contacting them numerous times but they would not return calls or emails. ALMOST RUINED MY NIECE'S WEDDING.

NEVER BOOK WITH THIS COMPANY Like so many others reviewing Limos.com, they have a very poor busines model where they charged and extra $125 to our card the day after the journey. Every other company we have booked with provide a price which is fixed. They were given date and time of the trip , pick up address and drop off address but claim they underestimated the time and charged the extra amount without permission. Challenged via credit card but no doubt they have the terms hidden somewhere so will get away with this time after time.

Great experience from beginning to end of ride.

Limos.com delivered an unforgettable birthday experience up in Napa Valley! From start to finish our driver not only navigated the winding roads with ease but also shared insightful tips. The limo was spacious, comfortable, clean, and set the perfect tone for the day. Cheers to Limos.com for making my birthday celebration! Frank B.