Lilienthal Berlin USAReviews of lilienthal-berlin.com

3600 Horizon Dr, King of Prussia, Pennsylvania

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The Fair Hearing score

3.3/ 5

Average

85 reviews

Lilienthal Berlin USA3.3Average

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About Lilienthal Berlin USA

SET YOUR STANDARD - Now is the time for new standards. We combine a multi-award-winning design with exclusive materials, a sustainable lifestyle, and quality you can feel on your wrist.

Lilienthal Berlin USA (lilienthal-berlin.com) has 85 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.

Also known as: lilienthal-berlin.com
Website: lilienthal-berlin.com
Category: Jewelry & Watches
Location: King of Prussia, Pennsylvania
Listed on The Fair Hearing: 2026

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Aug 28, 2024

Save your time and money

I’ve left a previous review with updates on the Lilienthal Berlin page, but I wanted this to be independent. After posting it they requested I move it to the USA page. From the start there was no communication after ordering. On the site and on my order confirmation it stated 2-5 day delivery. After no shipping confirmation and multiple emails sent over a couple weeks, I posted a review on here and received a reply within a day. At first I was told it would ship shortly, then a couple weeks later I was told it was back-ordered and would take several more weeks. I saw it was back in stock and sent another email, being reassured my watch was undergoing one last quality control check and would ship very soon. To get a response, each time I had to update my previous review. During the following weeks waiting with no update, I decided to open a dispute case with my bank. I was just recently refunded by my bank. I advise anyone else having this issue to do the same. I am disappointed about the whole ordeal though because I genuinely wanted the watch. Stated 2-5 day delivery, and at 3 months I’m able to clean my hands of the ordeal.

By Jon W.

Response from Lilienthal Berlin USA· Aug 30, 2024

Dear Jon, Thank you for taking the time to describe your experience in such detail. We are truly sorry that your order was so frustrating and that our communication did not live up to expectations. This is not the service we want to provide. It is absolutely understandable that you are disappointed, especially when you were so looking forward to the watch. The repeated delays and lack of information are unacceptable and we sincerely apologize for the inconvenience caused to you. We take your feedback very seriously and are working to avoid such situations in the future.