LilacocoReviews of lilacoco.com

I paid for my item and it was never delivered to me the company uses a incompetent delivery system or company that doesn't care if their customers get the packages and when I emailed them to let them know that I didn't get my package they didn't want to give me a refund so I had to go file a dispute with my bank so my bank could reverse the charges and get me my money back from them

I bought a backpack from this website and after one month I don't have neither money nor backpack.

I bought this dress off their very legitmate-looking website. I bought a dress in green. Not only did the order take over 3 weeks to get to me, but when it did I received a white dress. I went with this company because they had a reasonable return policy. Turns out it's completely false. I had to pay for shipping back to China which would have ended up costing 3x what the dress was bought at. Very disappointed!

I never write reviews, but oh my word this company is something else. First off, I never got my package. I waited three months before the tracking number showed that it had been returned to the company. The first time I emailed them to inform them of this, they never responded. The second time I emailed them I got an unintelligible response. After replying to said unintelligible response, it turns out that whoever works in customer service is INCREDIBLY rude and unprofessional despite the fact that they were the ones who messed up in the first place. Can't speak for the products themselves (I somehow doubt that I'll even get them), but based on customer service alone I would not recommend ordering from them, and I personally will never order anything from them again. Waste of time and money.

My first review provided information regarding the poor quality of goods and the deceit about the business location. They claim to be in California. First response was: this is our bank account location. Second response: our manager accidentally typed in a previous living location. Yet the website address is still in California. I was promised a 50% refund due to the cost of return shipping to China. This refund has not been received. Only order from lilacoco if your expectations are extremely low.

Do Not order from this company!!! My pants came in WEEKS late, and when they finally did arrive, they looked nothing like the picture/description online they are showing. Tried getting a hold of customer service and they are just playing games w me. Acting like they can’t spell or speak English and only giving me $9 back in stead of $25 for the POS pants that look nothing like what they are promoting! 😡😡😡😡😡

I love how Lilacoco obviously put so much effort in making sure the customers get the right fit for the clothes they order. The size chart has been effective so far and the fit plays a huge role in making someone look good in a certain piece of clothing. The shipping is fast.

Do not buy from this company! For Christmas I ordered five pairs of police lounge pants. I ordered five only because I was not sure which would fit my 20 year old daughters. Nothing was big enough. Everything looked like they were size for children and poorly made. I paid $85 and all they are offering to give me back is a coupon for less than $20, I can shop for the same amount, or they will give me $40 back. Not sure why I have to waste $45 on product that does not fit. Or why would I want to shop on a site where the sizing is so poor. Do not waste your money on this crap company