LightsandhomeReviews of lightsandhome.com

Ordered a Robert Abby Lamp. Had to exchange before delivery. Customer service was very helpful. Received the perfect lamp for the space I needed. At a very good price as well.

I ordered 2 pendant lights in the color "Magma", which looked like red in the online photo. They were delivered quickly, but they were red with quite a bit of black. This was not what expected and used the online form to request return authorization. The automated email to me generated by the website said I would hear back in 3-5 days, but I never heard back. I waited a bit because it was the holidays, trying to give them time. Then I called and left a voicemail asking about the return. I did not get a call back. I finally just paid to ship the lights back with the original invoice and letter explaining why I was returning the lights and the steps taken. Upon receipt, they emailed me to say the return was not authorized, that they would be sending the lights back to me, and that my best bet would be to resell the lights on eBay or Amazon Marketplace. I called them immediately to explain again and was met with defensiveness. I asked to speak to a supervisor and finally was able to get agreement that a refund of the original purchase price would be issued in 3-5 days. Two weeks passed and I had not received the refund. I followed up again and was able to get an actual refund. I was still out the cost to ship the lights back. I would not recommend this company because they do not have accurate pictures on their website, they do not follow up on return inquiries or phone calls, and they have very poor customer service.

Well my order is on back order and I am waiting for it to ship. Ordering was easy but my only complaint would be that I was not aware of the lights being on back order until the sale was complete. I really want them and I hope they will be delivered as soon as promised.

Very good customer service. Excellent communication with buyer.

Great price, shipping and arrived on time and undamaged. Pleasure to do business with.

I ordered exterior lights on January 18th, called the company 4 days later to get an update on my order, as it keeps say will update in 24 hours. It is January 27th and still no communication from the company. I will call them again, as they had no problem taking the money out of my account. Then I get an email to rate their service, well, it is horrible at this point. No communication from the company, no updates, and I am out money with no product.

It took awhile before we received our light, but it was worth the wait.

Order placed 1/12 and waited until 1/17 to call to find out why it had not shipped. Shipped on 1/18 with delivery a week later on 1/24. No delivery on 1/24 and now it is supposed to be 1/25 - so if you are in a hurry to receive your order don't use this company!