LightsandhomeReviews of lightsandhome.com

I had a great experience. Bought a designer lamp for $300 less than anyone else and it arrived very fast and exactly what I ordered. The bad reviews got me so nervous I almost canceled but the customer service was prompt and I gave it a shot. I'm not sure what others experienced, but this is definitely a legit business with good customer service from my single-order experience.

Do NOT order anything from this company. I had a similar experience to the other reviewers. I ordered an item back in Oct ‘22. They charged my AMEX on day 1. Then said the item was on back order until Jan ‘22. It never arrived. No communications from them re: status. I kept reaching out to them. Finally, on April 11, 2023, their customer service rep acknowledged that they no longer carried and could not send the item. They said would issue a refund in 5-7 business days. It has been 2 months. Still no refund. I emailed them several times since they said they would issue the refund. No response. I’ve initiated a dispute with AMEX.

Do not order from this company. Received light that was not as advertised. $2000.00. Have tried everything to return and they are refusing. And the chandelier had no chain to hang. It was obvious this light had been returned.

Buyer Beware: I would rate less than one star if able! Paid $1200 for a coffee table on June 4th and still waiting to either hear I am getting the item or my money is refunded. They told me months ago it was okay to cancel due to significant delays and then proceeded to "Ghost me" thereafter. No way to contact them by phone. No physical address. At this point, I believe my payment is gone and no merchandise forthcoming.

Terrible experience with Lights and Home, wish I had read reviews first. Trying to get order refunded because I ordered it about a month ago and have not gotten any information about shipping. I have been charged for the order. No phone number to call.

Placed and order did not receive. They said it was left at my front door. May have been someone’s but not mine! Lucas + McKearn floor lamp $608, large box to get lost. Said they can’t do anything until it’s found.

Same as everyone else. Charged AMEX on day one > $3000 Attempted cancellation for two items after incorrect shipping date on website versus emailed information. Scanty email response. Last heard > 7 days ago. Have opened dispute via AMEX. Update: After > 50 emails cancellation and refund is being processed.

If I could give negative stars I would. Fully charged from day one for a $1300 chandelier. (On the website it says "ships on X date" and still says that today even though the item is back ordered/out of stock.) Customer service is non existent. They said in an email they would cancel the order and refund the money but a week has gone by and no response. Wish I had read the reviews before I ordered.