LightninggaragedoorReviews of lightninggaragedoor.com

Beware of this company! Big parts cost scam, they charge $875 for a $100 dollar garage door spring. $250 for a $25 dollar roller, I paid $2700 for a spring replacement, after talking to 2 other local companies should have been a $500 repair. Tech insists that his springs are rated for 75k cycles but was not willing to send me the part # so I could look up the specs. Do not use this company!!

I was hoping that the bad reviews were a one-off but I have to share my experience. The reason that I gave 2 and not 1 star is that the response to my request was very quick and they were able to have a technician arrive within couple hours. The work they did seems to be good and it was done quickly. The BIG NEGATIVE was on the pricing. Lightning Garage subcontracted this work to Bulls Garage. The technician called as they said they would to let me know when they would be arriving. I needed to get the springs replaced on my garage door as quickly as possible so I decided to give the first responder the job. The quote they gave me was high. $275 for labor and $175 each for springs that costs $47 for two at Home Depot (which I discovered later). So the total cost was $625. I needed to get the door fixed so I ok'd the replacement. As mentioned, the work was done quickly and as far as I can tell, it was done properly. Later on in the day, one of the other companies that I had reached out to finally came back to me with an estimate for $200 less. I found some old records and another company had done the same job for $340 ($285 less). Addiitonally they charged me a 5% service fee for paying by credit card. It's a 3.5% fee to them by their merchant account platform provider. All in all, I was taken advantage of because of my immediate need by almost $300. When I complained to the Lightning Garage dispatch about this, they said they would let the office know and someone would reach out to me. The person that reached out was the technician from Bulls Garage. He said he quoted me what the company's prices were. He was willing to show me another paid invoice that charged the same price. So I asked for him to ask that someone from the company call or text me to explain how they can justify a $300 mark up on a pair of extension springs. I have yet to hear from anyone either from Lightning Garage or from Bulls Garage. Their other pricing may be ok, I was even ok with the labor charge (even though that is on the high side too for the simple job this was) but the parts price that they charged me for the two springs were way too much. Do as I say and not as I do. Even when rushed get couple quotes to compare and have an idea of what the parts cost are. For what I paid (almost $700 after the service fee and taxes), I could have bought a brand new garage door opener and contracted with HD or Lowes to have it installed, not just replace 2 springs.

Tech came and said I needed new rollers wanted 350.00 I said never mind he the said 250.00 I said too much he then wanted 200.00 cash so he did the work and I was told he would send receipt to my email and text it I got neither called twice and haven't heard nothing don't use this company total rip off

Lightning Garage Door in Shelbyville, TN is great! They made an appointment same day. Technician called to say they would be a few minutes late, talked to my husband and fixed the problem over the phone. He was knowledgeable, courteous and kind. The world needs more like him! They have all our future business. We highly recommend.

I called them yesterday (May 5 2026) at 5 :15 PM. Told the lady on the phone it was the belt and I needed it replaced. She said, yes we can do that and scheduled with me for a tech to come between 8AM and Noon the next day. I'm retired and usually dont get up at 7AM, but I got up to be ready for my tech. At 9:40 AM he called me and said he wouldn't be able to be at my house until noon to 2pm. I was nice and said I would make that work. I went to Physical Therapy early so I would be home by noon. The tech calls me. again at 2:15 saying he would absolutely be at my house no later than 3:30. At 4:11pm I asked if he was still coming via text. He texted yes and claimed again traffic and weather was a poblem. I'm watching tv, storm tracker is in the I65 headed south through Pelham I see 3 cars on the road and no rain. He finally showed up at up 5:15. I had the ladder still setup from the night before and showed him the place where the teeth were stripped off the belt and told him I need the belt to be replaced. Said he wasn't usually allowed to do that, he wanted to replace my lift motor and all the pull track. Said he had to call his boss and see if he was allowed to do the repair he had the parts on the truck. I was so infuriated I told him to fix the belt as I requsted when i called in, I was not buying a unit from him. He needed to call his boss replace the belt or leave. I told.him I would.be in the house so he could.knock and let me know. 10 minutes later I went back to the driveway and he was gone. I spent the entire eday waiting for this guy to show then he wants to pull this trash? BAIT AND SWITCH I called the office , got the same lady and explained what happened, she aplogized profusely and said she would have someone from management call me within the hour. It is niw 2.5 hours later. They obviously could care less that their rep strung me along all day, I got up early rearranged my schedule. And waited all day for this alleged tech show up 9 hours late and try to force me to buy his opener. He actually asked if i wantwd.to replace the belt myself!?!? WTF i just had shoulder replacemwnt surgery less than a month ago I can't do it myself! DO NOT USE LIGHTENING GARAGE DOOR FOR ANYTHING!!

Service was poor. Utilized wrong brand remote that intermittently opened one garage door only. Attempted to upsell for brand new garage, when keypad reset was only needed.

Got completely ripped off. Fake google reviews. Charged me $550 for a quick repair

I just got screwed. Their add shows a bunch of phony Google reviews with 5 stars. Asked to have chain tightened. He tried to sell me all new parts for $750.00. Then charged me $150.00 to tighten chain. And the the arm that pulled the door broke loose. He would not com back without new payment. Scammers. E-mail is phony stay away