LightingtheboxReviews of lightingthebox.com

I ordered several dresses for my prom so it was urgent. But the shipping took too long. Till now the dresses didn’t came and I don’t know where they are. I will never order something from this company again.

The shipping was relatively fast (I'm in Ontario, Canada) but the clothing isn't exactly high quality. The t-shirts are decent albeit a little scratchy in parts of the seams. The men's casual pants are really thin, quite baggy, almost scratchy material & very long (I'm 5'11" and ordered small casual pants with a 32" waist and the pants are under my feet so they need to be hemmed which means some of the pattern will be eliminated, which sucks). There were import/duty fees that were expensive ($95.93 for a $313 order) but Light in the Box did refund those fees as I had "duty insurance." I didn't select this when making the purchase, it just came standard on top of the $54 shipping fees. I posted a negative review because of the duty fees and that's how I ended up getting the refund but in the account section on their website one can create a ticket to get the refund if they encounter the same issue. It seems there's no point in attempting to return the pants as all reviews of people doing returns say it's just not worth it as it's a huge runaround and costs more than the clothing is worth. I honestly was hoping I could wear the pants in public but they're just not meant for anywhere but around the home, sadly, unless I get white boxers, but even then it will be quite obvious what's going on under the pants. I did receive everything I ordered though, unlike others who said they didn't get what they ordered. On the invoice from DHL (where duties were paid) it said "women's pants" and "women's dresses" but the clothing must be unisex and there surely aren't any actual dresses. It would take an Amazon woman to fit into these pants though. Again, they'll need to be hemmed except one pair.

1) Poor sizing - and they claim it is my fault. I measured THEIR dresses and the measurements don't match what is on their site. 2) They require you to return to China - which is over $100 in shipping charges. REDICULOUS! It was shipped from a US address - but I can't return to a US address? 3) Poor quality. Like really bad.

Although the returns policy is clear.It will cost you maybe more than the item is worth in postage cost !! The sizing is poor too So you'd be very lucky if your goods fit correctly. Poor quality too Avoid buying from this company

Do not give them your money!! I spent over CHF400.00 and everything is unwearable. They will not let me return the clothing, as they claim they were custom made, apart from 2 items which are worth nothing and not worth the post to return them, and even then, after repeatedly asking them for their address, they took a month to give it to me, reminded me that my post would cost more than the refund, and repeating that the process will be long and arduous! Both the 2 piece and 3 piece wedding outfits I bought, were not at all cut to size. They claim that size 12 pants with a size 8 top is normal, and the dress I bought, was 4cm to big around the bust, proven with photos, and they still wouldn't refund it because they decided it was fine....of course. After masses of emails they offered me 50% refund on one outfit, so CHF80.00 on my CHF437.00 purchase, and have still failed to even give me that!!! They say it will be supplied as a credit on their site!!!!!!! (Which it turns out will expire quite quickly) Totally unprofessional! This is their address and Chinese info if you need it...but they say it will be a long and arduous procedure! Return Address (JiaXing) Name: TianGuiChuan Address: 3rd Floor, No.1 workshop, DingMei Manufacture (Old Industrial Area) No. 399, Meixiu Road, Xiuzhou District, City: Jiaxing Country: China Postal Code: 314000 Phone: +86- 13067686978 (Chinese Only)

I ordered three supposedly linen dresses from this company, when they arrived they were appalling 65% synthetic in fact cheap copies of what was displayed online. The packaging had a return address in Birmingham so I returned the goods for a refund. Now there is a problemabout the refund they want me to keep the goods and just pay a partial refund, what a joke the goods aren’t fit for anything and are breaching the Trade Description Act. I have now passed my complaint to PayPal. I am writing this to stop another person being conned if it looks too good to be true it generally is. PS there is nothing on the website to say this stuff is coming from China but when you want to return it they say you will be charged return postage back to China despite a return address in Birmingham! Avoid this company and you will save yourself grief.

Ordered 5 t shirts. 1 dirty and not as described. 1 had rip in the neck. All very poor quality. The photos they show you,make them look fabulous. Not. They make it very difficult to send them back. Offering 15% to keep them. Badly sized as well. All to big.

Ordered shoes in my normal size 3 and when they arrived they were far too small. Contacted them to return them and was td they were made to measure and couldn't be sold on. They offered me 20% refund or 40%voucher where I had to spend double the worth of the voucher to be able to use it. I argued with their customer service that at no time had I been asked for my measurements of my feet so how could they be made to measure. I was eventually send a return address label but told in no uncertain terms that unless I sent them with original packaging and labels I would not get a replacement. Totally disgusted with this company, will not be using it ever again. Do not buy anything from them their customer service is ridiculous and their products are very poor quality.