Lighting By GregoryReviews of lightingbygregory.com

The in-store experience was good, but the followup experience was inadequate after placing a large order and paying for it up front. Phone calls and emails were hard to get replies to my questions and still haven't received answers to some of them.

I purchased a replacement part for my track lighting to replace a burned out part. I was told that the part will be shipped to my building in a week. No one contacted me when the part was not delivered for a long time. I had to inquire about the delivery by going to the store three times. No one helped me for the first two times. I walked away frustrated. I was not able to get a new estimated time of delivery until the third time. The part was finally delivered over a month after the original estimated date. Other than this very poor experience, I consider Gregory a good store with a large inventory of modern light fixtures. But their service needs improvement.

Our experience working with Lighting By Gregory i'll admit was quite challenging. The sales rep we worked with was responsive and willing to help, however didn't seem to understand what we were looking for (even considering we included photos to accompany a detailed description), and ended up ordering the incorrect parts for us. Then, when the orders were delivered impartially, was unsure of where the remaining parts were and even when they'd be delivered. We ended up having to return all the items because they didn't arrive in time and were incorrect pieces, and we only were able to receive a store credit however WITH a restocking fee, so we were out even more. We were only told when we tried to return them that they were "special order" pieces and that they couldn't be refunded -- we were not made aware of this when originally purchasing the items. At the end, our clients were frustrated at the mishap and the whole process was just difficult.

Received adequate assistance in selecting a light fixture displayed on the floor but not in stock. When paying, I asked return policy and discovered what I was buying was a "special order " and as such not returnable. Crazy that an item featured on the floor is not returnable. I'd understand if it was in a catalog and not on display. Anyway, that argument left me feeling regret about the purchase. Think it's just a bad business practice and should be stopped. While I ultimately was pleased with product I will not return to a store that won't accept returns on items they openly display.

Sales is great, but customer service and follow is unreliable and very frustrating.

We came in looking to buy track lighting by WAC. The saleperson convinced us there were issues with WAC and convinced us to buy TECH (which costs twice as much). We made a partial order of TECH lighting and emphasized to the salesperson that since our ceilings are low we need to always use the shortest standoffs which get the tracks close to the ceiling. We then (same day) talked to our electrician who said he installed hundred of both companies and couldn't see a difference. The next day, I was out of town so my wife called the salesperson and asked for him to replace the tracks we bought with the equivalent ones by WAC, and then added a whole bunch of other tracks since they would not refund money. A couple of days later I came back and saw that the new tracks are the longest possible standoffs and would definitely not work. We called the store who said the salesman wasn't working and only he can help. The next day we came and the salesman said that the accounts people are not there so come Monday. Monday he wasn't in. On Tuesday he told us that since track lighting is special order and it's been almost a week he needs to charge us 20% restocking (a couple of thousand bucks). It took about a week and going to the store manager to get them to take ownership of their mistake. We had similar experience of bad customer service when we came to pick up the order, we came in half an hour before they closed and they said it would take them too long to count the order to verify everything is there. This is despite them calling us telling us to come in for pickup. Prices are really good though.

we rely on yaffa's good judgement in all of home improvement projects. she's indispensable.

They have a great selection and good prices but it ends there. Salespeople only care about taking your money. It's like pulling teeth to get informed help. If there are any problems (and we had many issues with products) no one wants to help resolve them. They rip you off with shipping and delivery prices. Oh, and don't get there after 4pm because the Salespeople all just want to go home. We were told by our salesperson that we got there "too late" and she wasn't sure she could help us (we got there about 45 mins before closing and knew exactly what we wanted). I've been shopping there for over 20 years but will look hard to find another option.