Lighthouse Credit UnionReviews of lighthousecu.org

I have been with this credit union for over 50 years. When it was Northeast Credit Union it was a pleasure to do business, now as Lighthouse Credit Union it's a nightmare. Your website account is never up date and if you survive the maze to get to a human to speak to they are not positive, helpful like years ago. Maybe time for a banking change.

So far, so good. I haven’t used any services besides their savings & checking accounts. Basic banking is easy, in & out.

Before the brand change, Northeast Credit Union was the best bank in the state. Even so I kept the bank when I moved across country. This change to Lighthouse has been a terrible experience. New fees, impossible to get in contact with anyone. Hopefully you know how to directly contact your bank otherwise you're stuck with a call center for hours just to not accomplish anything. It's a shame but greed will ruin anything.

I have been a member of lighthouse credit union for many years. The branch staff are very friendly and very helpful. But when it comes to the after hours automated system, it is absolutely terrible. I buy products online with my debit card, numerous times throughout the week. My card is constantly declined on some websites and apps. I have plenty of money in my account to cover these transactions. I then receive text messages from the bank asking me is this me and I reply YES! Everything is fine for a bit and then my card continues to get declined, when you call the after hours automated banking tele system, it gives you zero option to talk to a real person, let alone figure out why your card is continuously being declined on a regular basis. It is beyond frustrating. I understand they are trying to protect their banking customers from fraud, but this happens to me every single week. The Internet says this is the best bank in New Hampshire. I highly disagree. I am beyond sick of this experience over and over. I honestly don’t care for a response by the bank either, telling me sorry for this experience, yada yada. Fix the problem. It has been a problem for quite some time and multiple customers have complained about the same issues to no avail.

As a member for the past 60 years, I can say that this was the best banking option in the area for many, many years. And then it changed when Chris Parker came in as CEO. All of a sudden members became a secondary concern while community involvement and publicity became paramount. The name change from Northeast to Lighthouse was done with no member involvement. Meetings requiring member input are held weekday afternoons when most members are at work. Loan rates, which were once better than any surrounding banking institutions, are now higher than most other banks.

I would not recommend this financial institution. They were never great as Northeast to begin with. I banked with these fraudulent crooks for nearly a decade. Fees are not disclosed, they refuse to print your statement, they try to confiscate your passport card, my IRS refund disappeared into thin air. No explanation. Never have I been treated in such a disrespectful manner. I closed my account and after finding an institution I can trust I felt compelled to warn the community to avoid this Credit Union as if it were the source of the bubonic plague.

If it wasn't for the branch manager, Kelley Davis, in Sanford, ME, I would have taken my business account elsewhere. My card was compromised, and when I was called about the fraud, only 1/3 charges was removed. I followed up with 2 more phone calls to Lighthouse, and the charges still were not removed. It wasn't until my husband went in person to see Kelley, that she had all the charges and fees removed immediately. She is worth her weight in gold! :)

LightHouse has very poor management... Additionally their financials are in extremely poor shape, which means your money is at risk.