Lifting Equipment Store USAReviews of liftingequipmentstore.us

Response from Lifting Equipment Store USA· Jan 6, 2025

Thank you for taking the time to review us, Larry! We are sorry to hear that the product was not to your liking. Please email us at [email protected] or call us at +1-713-489-5335 if you wish to return the product and we will provide you with a refund. Again, we apologize for the inconvenience as we try to provide the best for our customers. Thanks!

Response from Lifting Equipment Store USA· Jun 17, 2024

Good Morning Loc, Firstly, thank you for your business and for taking the time to review our levels of service, continuous improvement is of paramount importance to us and we take all feedback seriously in order to learn and grow from it. As a result, upon reading this review we immediately conducted an internal investigation with our team over the weekend to determine the root cause, issues and possible resolutions. We apologize that our vendor let us and you down several times with the ship-date of your crane system, sometimes with made-to-order items this can happen as a result of staff shortages or supply chain issues which are beyond the control of LES USA and our vendors. In regards to our levels of customer service, in this instance we believe there may be some confusion, we can assure you that every single call in to our office is answered (we can see statistics of this), if our sales/support team are busy assisting other customers our receptionist takes the request and pushes it to the relevant team members typically within 1-2 minutes of a call. We see from the logs that your colleague Kim called in at 10:15 CST on 06/06/24 and we immediately jumped in to action, unfortunately the email we sent bounced back and so our team member Nadera reached out via phone to Kim to clarify the email address, you were then copied in to an email confirming that we would provide tracking as soon as it ships (it was due to ship that day), this appeared to be satisfactory to your team. You then called in after 17:00 CST (we close at 17:00 CST but were still able to answer your call) unfortunately there was no update available at the time of the call (typically tracking is provided to us within 24hours of the shipment leaving) first thing the next morning we provided a coupon and tracking number to you promptly by email. We appreciate that you did not personally get a call back and in hindsight we should have called you both, however I think our team was confused because there was two people calling in about this and we responded to Kim verbally and by email and assumed by copying you in to the email that you would be kept in the loop. We are sorry that you felt our team did not do their best in regards to customer service, I can assure you that we were doing everything within our power to satisfy you but your comment about us not picking up the phone is simply incorrect. We hope that this reply provides an insight in to what happened in this situation and helps correct some of your doubts about our customer service. If there is anything we can do to assist you in the future, please do not hesitate to reach out to our friendly and dedicated team. -Will

Response from Lifting Equipment Store USA· Jan 2, 2024

Thanks for your review Kevin, after investigation, it looks like this was damaged by the carrier- we're pleased to hear that we were able to resolve this to your satisfaction by getting the spreader beam shipped back to the OEM for re-finishing, and then returning it in pristine condition, we hope the it will continue to provide you a return on your investment for many years to come. We look forward to assisting you again in the future and thanks for making it Lifting Equipment Store USA!

Response from Lifting Equipment Store USA· Jul 11, 2023

Hi Michael, Thanks for taking the time to review us, we're sorry to learn that some of your items were shipped to the wrong location. I have reviewed the case and can confirm that everything was shipped on time (we actually shipped early on the shackles- they showed a lead time of 7-10 days on the website at your time of purchase). We do acknowledge that delays may have occurred with UPS due to the 4th of July holidays. Upon receiving this review we jumped in to action as this was the first we had heard regarding the address mix up and immediately gave you a call, we were sorry to hear that you were not willing to let us make this right for you, which is unfortunate as we never wish to leave customers with a bad experience, but nevertheless, we understand and respect your decision and thank you again for taking the time to review LES USA, we have used the experience constructively to prevent this from happening again in the future, we have also removed the particular shackles from sale on the website to prevent any other customers from experiencing the same situation. We hope you'll consider using us again in the future.

Response from Lifting Equipment Store USA· Sep 20, 2022

Hi Mary Lou Thanks for your time on the phone just now. We’re really sorry to hear your expectations of returns were not met. As mentioned in our call: per our terms displayed on the website we do not accept returns on slings. They are in fact made to order and you can check this as the manufacture date is displayed on the tag which will be after the date that you made the order. Our slings are non-returnable since we cannot resell them. Per our discussion though, I’ll be happy to refund you in full as a gesture of good will in hope that we can resolve this matter and you’ll be able to leave a more positive experience :) Thank you! -Will, LES USA