Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
Lift DownSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Lift Down headwear is high-quality, well-made apparel. I have purchased and received their caps, bucket hats and beanies, and have never failed to be impressed by their classic good looks, color choices, fair pricing and workmanship.
By Michael S.
I have no idea who you are. Why are you asking me to write a review? There is no mention in the request of what I supposedly bought from you. I signed this as "Anonymous", so you can see how frustrating this is.
By Anonymous
As you know, I’ve asked for a shallow type cap and you don’t make them. I have a couple of your caps but they don’t fit me as well as the shallow caps I love.
By QuincyMike
The fabric and construction are high quality, and the colors are subtle.
By Donald E B.
Excellent hats! Well-made, great fabric, durable, very attractive, comfy fit -- and they make a great gift!
By Neil Z.
The cap bill is misaligned with the crown. Otherwise it is fine
By Tom
Response from Lift Down· Mar 22, 2024
We apologize for the misalignment issue with your cap's bill and crown, and appreciate you bringing this to our attention. We're committed to quality and want to make sure you're fully satisfied with your purchase. To rectify this, we'd like to offer you a replacement. Please email us at [email protected], and we'll ensure you receive a cap that meets our high standards.
Good solidly made product
By James D.
No Return Policy for countries other than US. The hats I received seem poor quality made in China. The Material is thinner than what you would expect from a classic ball cap. Also they are weirdly out of shape, because they fit too low. They charge you a 15% „restocking fee“ plus delivery if you want a refund. They dont refund outside the US at all. Wouldn‘t buy again.
By Jan S.
Response from Lift Down· Mar 22, 2024
Thank you for sharing your feedback, and we're truly sorry to hear about your dissatisfaction with the quality of the hats and the limitations of our return policy for international customers. It's clear we have areas to improve, especially in ensuring our products meet expectations globally and in offering fair and accessible return options to all our customers, regardless of location. We're taking your concerns seriously and will look into how we can enhance our product quality and review our return policy, particularly for our international customers. Your experience is a valuable part of this process, and we're committed to making meaningful improvements. We understand the frustration this situation has caused and would appreciate the opportunity to discuss a possible solution with you. Please reach out to us with any suggestions or further comments you have on how we can make this right.
