Lift DownReviews of liftdown.com

These caps are brilliant: comfortable and top quality. I had a problem with the UK courier and my parcel went missing for a time. Tarrik rapidly arranged for a replacement to be sent. I’m afraid I’m now addicted.

Hugely impressed with service from Tarik at Liftdown who was quick to answer questions and very helpful. Delighted with the hats I ordered so recently ordered two more for my son.

I ordered 3 hats of the same size. I received 2 hats of one size, labeled ''made in china'' and a 3rd one labeled ''Liftdown'' which was a lot bigger. They arrived poorly packaged and smelling of chicken soup (think Vitamin B smell). Not great, considering the price. Edit: after complaining directly to the company, I received a refund for the oversized hat (because it only came in that size) -they also offered me the option to get another colour. As for the two other hats, since I liked the fit but not the smell, the company is sending me another pair at no cost! Thanks Yousef!

Essentially an AliExpress product drop shipped from China. Even had AliExpress written on the packaging

They've really perfected the classic dad cap, in terms of the color selection, sizing options, and cap silhouette. The XL size is properly scaled--bigger while keeping the same shape/style as the regular--not easy to find!

I loved everything about my lift down purchase! The quality and construction of the hats are great. So many good color choices, I ended up buying more than one. Package arrived very soon too. Will be buying more hats again.

The received product is decent, and therefore I give two stars rating. However, I have the following issues: 1. Delivery took quite a long time. 2. The product was shipped in just a plastic bag. No carton, padding or protection whatsoever. It was pure luck that the front of the cap wasn't broken in transport. 3. I did not receive a notification from the transporter, and no information on which local transporter that was used, or which service point it was shipped to. The only thing I got was a Chinese tracking code. Only after using this code at multiple local shipping companies' websites I finally found my package. 4. The product was sent directly from AliExpress in China. Looking at the AliExpress website I could have bought exactly the same baseball cap directly from them, for 10% (!) of the price I paid to LiftDown. Sure, one is allowed to re-sell China stuff for a higher price. But then one needs to build a local stock, and send from there so the customer gets the goods quickly, and with proper padding etc. to avoid transportation damage. Apparently, this company LiftDown wants to charge the price of a local reseller, but just have the costs of dropshipping. TOTAL RIPOFF! I feel ashamed to have let them fool me like this.

I found this company on Instagram, it purports to be a high quality brand “with the mission of challenging the headwear status quo”. So that doesn’t explain why the cap that arrived was cheap and flimsy with substandard and unfinished stitching. I paid £19 for a cap that’s identical in both look and quality to Temu and Shein and was shipped from AliExpress. I’m going to keep it because you have to pay for the return as well as a 10% restocking fee. A warning for potential buyers, don’t fall for the marketing. If you want a cap of this quality, pay £1.99 from Temu/Shein/AliExpress. If you want a nice, good quality cap, then don’t buy from this company.