Life Time FitnessReviews of lifetimefitness.com

Bad ambience

Gross gcide supporting freaks. Imagine working out here knowing your money is supporting people happy with destruction as long as it is getting happening over "there" somewhere. Pigs and vile.

I was a Life Time member from June 2021 through May 2026. I am writing this review to warn other members and potential members about what I believe are predatory and deliberately deceptive billing practices at Life Time Colorado Springs. PREDATORY AUTO-REACTIVATION SCHEME In August 2022, I signed a Membership Change Form deactivating my three children’s Junior memberships. Buried within that same cancellation form — without clear explanation — was a “Reactivation Date” of July 1, 2023. Life Time used this buried clause to automatically restart my children’s memberships nearly a year later without requiring any additional authorization, signature, or explicit consent from me. This is not an oversight. This is a deliberate system designed to restart charges members believe they have cancelled. I TRIED TO STOP IT AND THEY IGNORED ME In approximately June 2023, I visited the front desk specifically because I did not want the upcoming reactivation to proceed. I spoke with a staff member and signed documentation to prevent it. That document was never processed. As a result I was charged unauthorized Junior dues every single month from July 2023 through May 2026 — 35 consecutive months — totaling $1,169.84. Life Time’s own transaction records confirm every single charge. FOUR UNEXPLAINED DUES INCREASES During this same period Life Time raised my base dues four separate times without written consent: • October 2023: $119 → $129 (8.4% increase) • May 2024: $129 → $144 (11.6% increase) • April 2025: $144 → $219 (52% increase in ONE month) • April 2026: $219 → $278 (13.2% increase) I can only locate one email notification for any of these increases. The other three — including the extraordinary 52% jump — appear to have been applied with no proper notice and no written consent whatsoever. Life Time sends so many promotional emails daily that a dues increase notification is effectively invisible — and I believe that is intentional. CONFRONTATIONAL STAFF TRAINED TO DEFLECT When I raised this dispute in person in May 2026, front desk staff were confrontational, dismissive, and told me the money was gone and it was my fault for not monitoring my account. They made no attempt to investigate or escalate appropriately. This response was not the reaction of employees who were surprised — it was the response of employees who have been trained to shut down billing disputes at the front desk before they reach management. Only after insisting did I speak with the club manager, who acknowledged my dispute and noted it in the file. THE PATTERN IS THE PROBLEM Life Time requires members to sign a formal document to deactivate memberships — but reactivates them automatically through a buried clause in that same cancellation document without any separate signature. They raise dues dramatically without meaningful notice. They train front desk staff to deflect billing disputes. None of this is accidental. It is a business model built on the assumption that members won’t notice, won’t complain, or will give up when they do. WHAT I HAVE DONE • Filed formal billing dispute with Life Time corporate • Filed complaint with Colorado Attorney General’s Consumer Protection Division • Filed BBB complaint • Terminated my membership effective May 31, 2026 • Disputed charges with my credit card provider • Life Time has NOT responded to my formal dispute after more than 10 business days PROTECT YOURSELF 1. Read every single word before signing anything 2. Never assume a cancellation request has been processed 3. Check your charges every single month 4. Save every email they ever send you 5. Get written confirmation of every membership change 6. If something seems wrong — it probably is I will update this review if Life Time resolves this matter appropriately. Until then, consider yourself warned.

I have been a member for 2 years and just cancelled. I have such a laundry list of reasons to not like this club. Every class I loved here was cancelled. The other classes I want to take are always waitlisted. The kids evening babysitting service is never available. I once had an eyelash appointment with someone who ended up being 45 min late and then she text berated me for leaving even though I had another appointment to get to and it was her fault she was so late. Today was the last straw, we are celebrating my daughter’s birthday and wanted to go to the pool. My sister just flew in to celebrate and left her wallet at our house when she quickly packed to leave. Despite having been my guest in the past, they refused to let her in without her physical ID. She is so sweet and non-threatening, but the robots at the front desk were horrifically rude, offered no opportunity to speak to a manager and could not care less that it was my daughter’s birthday. Human empathy and intervention matters. Sometimes you have to say -why do we have this rule and can we make an exception given the circumstance? The way that they treated us at the front desk makes it clear to me that all they care about is money, they don’t even train their employees on how to be kind. My husband spends $1700 a month on private training and orthopedic services on top of the $600+ per month we spent on membership. They’re really dropping the ball for something pretty lame. Good riddance.

I’ll have to cancel my membership due to poor service and them supporting horrific conditions

Was a member for over 12 years and they constantly raise rates and take away amenities, or add fees to use them. They literally took all the basketball out of the gym and turned it into (fee-paying) pickleball courts that are empty 90% of the time. Complete cash grab of a company. Constant manager & employee turnover. Went from the premier gym in the area to an overpriced, poorly run facility.

I don't know who this company is. I am 76 years old and do not want to join a fitness club. They have taken over $150 dollars from by bank. I am going to call all the radio and tv channels here is Chicago and have them go after them. If they don't want me to do this, then I expect that money to appear in my account. If they can take it out they can put it back. I don't even know how they got it. People beware of these crooks.

I dropped my 15 year old nephew off. I can accept responsibility for not going inside to verify check in procedures. He never signed in. He was meeting a friend. The friend's family never signed him in or gave him a guest pass. When I went to pick him up and he wasn't answering the phone, I got nervous. When he started walking around, nobody stopped him. With him being a minor, someone over 18 should have been with him. When I called the location, they had never heard of him. It was a lesson for me. Imagine if they had locked down the building or notified police. Everyone needs to sign in and follow appropriate check in procedures.