LifeStationReviews of lifestation.com

My reason for not giving this a higher mark is because I've had no incident where I've had to use it.

When my mother passed away on Dec 21, we called LifeStation to let them know that we no longer would need their service. I was told to ship all the equipment back to them (at my expense) with a tracking number. The day after I could confirm the shipment had been received, I was to call them, and they would give us a refund. I sent it on Dec 23. With the holidays, the package was not delivered until Jan 4. I called Customer Service when I saw the January charge on our VISA. He said that they would not give a refund (not even a prorated one) though we had not used the system in January (because it wasn't even at our house). I am very disappointed that one Customer Service rep would tell me one thing and then later talk to a different Customer Service rep to find out that we would be charged. Very disappointing.

I've only had it for a few months and am still getting used to it. The first monthly checks resulted only in a loud voice response of EMERGENCY with no human voice to follow. Today's test had a better result.

My father has dementia. He fell a few times when he did not have a caregiver but he didn't remember that there was a button around his neck or another button that he could have pushed on the wall. So, it didn't work for us. I think it is a great idea, but if the patient has dementia, then I wouldn't bother because they won't remember what is around their neck.

My troublesome area is the slow response we get from our test calls.Several times when we tested the system to make sure it is working it rings numerous times shouting EMERGENCY but it is not interrupted by a real person. The call goes to a recording after about eight rings, that is too slow for a real time emergency. Helen

The phone number on the front of the device doesn't work. I received an inoperable message when I called!

I am concerned about the response time from when the signal is activated by me, and when the call is connected to an operator. I have asked several operators why the time delay (and I am talking SERVERAL MINUTES which is critical) and the answer is always the same, depends on the signal time in my area. Even when the operator picks up, there is a time delay before they speak. "YOU" need to reduce the time delay to instantaneous, especially when a persons LIFE may depend upon the response time......

i feel that it takes too long for someone to come on the line. Sometimes when i have done a test of the system, mine wasn't working at all.