LifeStance HealthReviews of lifestance.com

Kinda and committed group

My experience with provider Tam Pham was exceptional (5 Stars). Tam was responsive, professional, and cared deeply about attending to my mental health needs. I lowered the score one star due to the clunkier nature of the patient portal, billing, and general customer service lines. These could use some modernization to make them more patient friendly.

My psychiatrist’s office was, I believe, bought by Lifestance in what I’m assuming is the corporatization of mental health care nationally. I’m a younger adult. My experience with my initial clinic was so-so. My experience with Lifestance has been slightly more positive. While there was a bit of confusion and frustration in the first few months, it was primarily because my psychiatrist abruptly left the practice and I wasn’t as experienced with the process yet. However, my main concern was not interrupting my medications and Lifestance was very helpful in getting my prescriptions filled while I was between providers/appointments. I’m on my 2nd psychiatrist since the Lifestance takeover and I’ve been satisfied with both. The portal is easy to use for messaging your provider or asking for refills but definitely keep your own insurance records to double check their billing department. About a year ago I was asked to pay a bill I had already paid, just not through their portal. It was figured out after a few phone calls.

I love my Doctor! She listens to me and doesn't rush me to make certain dose or drug changes, she gives me the pros and cons and great suggestions. The front desk staff during calls /visits have been friendly, I've only had a rude interaction maybe twice in the 4 years I have been with LifeStance and I chalked it up to bad days. Price is a bit crazy but I appreciate the knowledge and patience of my doctor so overall I am very happy.

I was originally seeing Mutinta Tembo and she was the worst mental health professional I have ever seen. Thankfully I found Dr. Robert Wilkins who has been a huge part of my mental health remaining stable. I really hope Mutinta is never able to talk to another mental health patient again. Other than her, I have liked LifeStance overall. Very easy virtual appointments

I have had a wonderful experience with LifeStance/ Behavioral wellness center of Santa Barbara since becoming a patient with them several years ago. I believe the front desk that manages appointments has always been very professional, respectful and friendly. I have had issues with the pharmacy and if I call the office the are very good at emailing my doctor and correcting the problem. I also believe My Doctor has been a great fit and when I experienced someone who wasn't a good fit they also corrected that problem. My only issue is for ALL THE YEARS OF BEING A PATIENT WITH THEM... THEY RECENTLY NOTIFIED ME THAT THE WILL NO LONGER EXCEPT MY INSURANCE!!!

So far a great experience, the doctor knew well how to describe what was going on with me better than I did. I am hoping the future with her is bright and ongoing. It would be nice to have a doctor care about my health and well being without a hassle or fear of leaving me in the dust. All in all I really liked my experience.

Easy to set up appointments and pay bills. Tele-Health system works well, very few issues. The staff I’ve worked with: therapists, med management, customer service, etc. have all been friendly and helpful. Sometimes obtaining the links to the appointment can take some initiative on your part but it’s seldom difficult. As long as you stay on top of notifications from LifeStance and give them reasonable heads up if you need to miss an appointment, there’s very little in the way of complications.