Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,177 reviews
LifeMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,177 approved reviews, newest moderated first
i went to another company due to lack of communication between your office and me. i am with Trim RX and they respond to my questions within 12 hours. i waited weeks to hear from you.
By melissa A.
Response from LifeMD· Aug 18, 2026
We appreciate you sharing your experience. We understand your frustration with the communication delays and are actively working to improve our response times for all inquiries. LifeMD
Lost 200.00 on a new customer signup. They took my money and never sent medicine. Then found c out shipping weakest formula and spending 6 months getting back to prescription strength I had before.
By David K.
Response from LifeMD· Aug 18, 2026
We are truly sorry to hear about your experience and the issues with your order and medication. We are committed to ensuring our customers receive their products and the correct formulations. We are reviewing your feedback to prevent similar situations. LifeMD
My experience started off great, but drastically took a left turn after I received my first dose of Wegovy. Hard to get straight answers from the chat and hard to get a response in 24 hours or less. They tell me to get labs done then a representative tells me i dont need them, and doesn't follow up with further questions that i asked. It kinda feels like, once they get your $ they've accomplished their mission. They don't do a thorough background check of medical records. I know, because I am a retired military vet and they don't have access to my records. Typical large corporation thats out for the money instead of actually helping the customer.
By Kevin C.
Response from LifeMD· Aug 18, 2026
We are truly sorry to hear that your experience took such a negative turn after starting your medication. We understand your frustration regarding the communication challenges and the conflicting information you received about lab tests. We also regret that you feel your medical history was not thoroughly reviewed. Your feedback is important to us, and we are committed to improving our services. LifeMD
This place is all about money it doesn't care about patients it send me the injection and one the needle didn't even puncture the skin, an elite. All the fluid on my leg didn't even wanna me. Refund me, they kept giving me the runaround to call the pharmacy back and forth and the first injection that I ever got from them. I don't think there was any even nothing inside of there. Don't waste your money
By julian B.
Response from LifeMD· Aug 18, 2026
We are truly sorry to hear about your frustrating experience with the injection and the subsequent difficulties you faced. We understand your concerns about the effectiveness of the product and the runaround you received. We are reviewing our procedures to prevent similar situations. LifeMD
Dajah was very nice with straight forward service. Simply The Best
By Zach A.
Response from LifeMD· Aug 18, 2026
We're so happy to hear you had such a positive experience and found our team member to be very nice and straightforward. We appreciate you sharing your feedback with us! LifeMD
Wife MD stole over $400 out of my account. I had to close my account now and open a new one with the bank I never even talk to anyone or prescribed anything. So so I ask everyone to check their accounts to make sure they’re not pulling out money that they should not be. They are a scam all about the money!!
By kristi W.
Response from LifeMD· Aug 18, 2026
We are very sorry to hear about the unauthorized charges and the difficulties you experienced, leading you to close your account. We understand how frustrating and concerning this situation must be, especially since you never received any services. We are looking into this matter to understand what happened. LifeMD
Pros- I got the meds shipped pretty quick. Reasonable cost for GLP-1 App moderately easy to navigate Cons- TERRIBLE response time from their customer service departments via the app and their “customer service” email they list on the app if you need help. Emailed on 8/6/2026 a question- haven’t heard a word back and it’s the 13th. According to their app “please allow up to 24 hours for response” I messaged two different ways on the app on 8/10/2026- one on front desk section and one on care team section Haven’t heard a word back at ALL!!! They sure took my money quickly All I was trying to find out was the tracking number for my shipment because they sent me a message saying my shipment had shipped and gave me a USPS tracking number but the number wouldn’t work to track. Package showed up via Fed EX. Company seems poorly run! Do better Life MD Here Life MD let me copy and paste your response for you. Since you truly aren’t going to try and improve anything that comes from these complaints. Here’s what response I will get from Life Med We are truly sorry to hear about your frustrating experience with the membership charges and cancellation process. We understand your anger and disappointment regarding the unexpected charges and the difficulty you faced in trying to cancel. We are reviewing your feedback to improve our services and ensure a smoother experience for everyone.
By Clyde S.
Response from LifeMD· Aug 18, 2026
We appreciate you taking the time to share your feedback regarding your recent experience. We sincerely apologize for the significant delay in our customer service response times and the confusion with your shipment tracking. We understand how frustrating it must have been to not receive a timely reply to your inquiries, especially when trying to track your medication. We are actively reviewing our communication channels and internal processes to ensure we provide prompt and accurate support to all our customers. Your comments about the tracking number discrepancy and the overall impression of our operations are taken very seriously, and we are committed to making improvements. We would love the opportunity to speak with you and ensure you are 100% satisfied with our services. Please reach out to [email protected] at your earliest convenience, and someone from our management staff will contact you to rectify the situation. LifeMD
Dajah is a consummate professional who expertly handled my issue.
By Deborah C.
Response from LifeMD· Aug 18, 2026
We're so glad to hear that our team member expertly handled your issue. Thank you for sharing your positive feedback with us! LifeMD
