LifeMDReviews of lifemd.com

Bad video conference call connect but provider called and was very pleasant and helpful and professional.

I recently came across Lifemd.com while searching for GLP-1 medications. At first glance, it appeared to be a promising platform where I could connect with a medical professional, receive necessary prescriptions, and purchase medications. However, my experience turned out to be far from what I expected. During the sign-up process, it was unclear that the cost of the medication was not included in the subscription fee. The fine print stating this was frustratingly easy to miss, and it felt misleading considering the marketing messages presented throughout the website. The phrases "includes access to medications like Wegovy® or Ozempic®" and "GLP-1 Prescriptions Available: Start your weight loss journey today!" gave the impression that these medications would be provided as part of the program. To my dismay, in order to obtain the medication, I would have had to undertake additional steps, like a phone interview and pre-screening tests, which were scheduled weeks away. And then of course I'd have to pick up the balance that my insurance didn't cover, with no guarantee any of it would be covered. It became apparent that Lifemd.com heavily relies on customers making the same mistake I almost did. It's disheartening to think they might have continued stringing me along with the false hope of receiving the medications, only to face a difficult refund process. In the end, I'd pay the same price for medications as if prescribed by my insurance-covered tele-health provider. What you're offering has no real value. While I understand that important policies are often contained in lengthy terms and conditions, something as vital as the inclusion or exclusion of medication should be crystal clear throughout the sign-up process. I felt compelled to share my disappointment, as it seems like Lifemd.com could be intentionally taking advantage of people's oversight. Transparency and honesty are crucial in establishing trust, and unfortunately, Lifemd.com missed the mark. I urge them to reevaluate their marketing tactics and provide a more upfront and unambiguous explanation of what their services truly entail. Customers should not have to navigate through hidden clauses and refund nightmares to understand what they are paying for. In the future, I hope Lifemd.com takes steps to rectify these issues and prioritizes the clarity and satisfaction of their customers.

Company still awful. Once I asked for a refund they went away. No more messages. They did ask me for my name, email and order id. But have me no real way to supply that information. I reached out to trust pilot and they also we absolutely no help. Therefore I am forced to contact my CC provider and use social media to get both of the companies to reply. God awful customer service with deceptive ads

The MD was very thorough in asking me questions and going over any possible side effects and giving recommendations. My progress has been amazing! And I am glad I chose LifeMD!

It feels like a scam. They take your money but do not offer any real help. I've been trying to get in touch for a month and still have not recieved a response. Update 11/23: only after I threatened to file BBB complaint did I get a response and now another 3-5 business days till a refund is issued. I was told nearly 4 weeks ago that it would be 5-7 business days.

CSR agent was extremely knowledgeable and very helpful. She made it very easy to understand the whole process and payment structure.

Friendly and informative consultation. Excited to be working with the team at LifeMD.

The doctor was thorough in explaining everything. I didn't have to ask any clarifying questions. I am looking forward to this journey with LifeMed.