Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,177 reviews
LifeMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,177 approved reviews, newest moderated first
Awesome providers and staff
By Yesenia
Response from LifeMD· Mar 11, 2024
We are very happy to hear that you had a great experience with our staff. Thank you so much for your positive feedback and for being the best part of LifeMD!
Tomorrow, I will be 6 weeks into my 6 month membership. Prior to my initial appointment, the app said Zepbound was not covered by my insurance. My insurance formulary said it was covered by prior authorization. I brought this up on my call. My provider said my chart said it was covered & she would look into the discrepancy. A few days later, my pharmacy did not have Zepbound. I was instructed, in the portal, to find a pharmacy that has it & transfer. Still no info on my insurance but it did update on the app to "PA Required". I was told I should call my insurance to get confirm the correct insurance info...which is what I paid LifeMD to do. I did my blood work & got a bad thing that I was advised to cut back on 2 things I don't really do much at all. Still no insurance clarification but I was advised to use the coupon I was sent. I don't see paying $550 (with the coupon) for a med for which I should be covered to potentially cost $25, especially after paying ~$400 for LifeMD that has shown zero or worse effort in fulfilling the basic stuff they say they do. Since joining LifeMD, I gained 5 lbs. after not having gained any weight for at least 8 months before starting my membership. I wrote a note about my dissatisfaction. I got a response to which I don't quite feel my point was made but I now get that it can take some time for PA. I got a follow up note that my provider was going to check with staff on why the PA was dragging. That was a week ago tomorrow. My insurance website says it can take up to 15 days. I called my insurance this morning. They have no record of a PA request for me in the last 30 days. I recommend you do a ton of early research & choose any other service than LifeMD. If you still do, do not buy a multiple month membership.
By Joe
Response from LifeMD· Mar 11, 2024
We are sorry to hear that you have not had a good experience in using our services. Our goal is to make sure our customers have a great experience and are satisfied. We would love the opportunity to speak with you and rectify this situation. If you can, please reach out to [email protected] at your earliest convenience, and someone from our management staff will get in touch with you. We have also sent you a request via Trustpilot so we can look into this further for you.
Dr. Asunta was great, she was very thorough and informative and answered all of my questions, never made me feel rushed.
By Callie H.
Response from LifeMD· Mar 11, 2024
We are pleased to hear that you had a pleasant experience with Dr. Moduthagam. Thank you for your positive feedback and for being a valued LifeMD customer!
Fast, efficient, prompt service
By Jill C.
Response from LifeMD· Mar 11, 2024
We are so glad to hear that you had a fantastic experience with us. We are so grateful for your positive feedback. Thank you for being the best part of LifeMD!
Fast and easy. Great experience
By Genevieve C.
Response from LifeMD· Mar 11, 2024
We are very happy to hear that you had an excellent experience with us. Thank you so much for your positive feedback and for being the best part of LifeMD!
When I first signed up with LifeMD they were very knowledgeable and very amiable. Now I cannot get an appointment, not only from my provider, nor the entire medical team. Be cautious about signing up.
By Mike B.
Response from LifeMD· Mar 11, 2024
We are sorry to hear that you are having difficulty scheduling an appointment. We want everyone to have a great experience using our service, and with that being said, we would appreciate it if you could reach out to [email protected] as soon as possible so someone from our management staff can contact you to rectify the situation. We have also sent you a request via Trustpilot so we can look into this further for you.
Provider is amazing. Service is awful as the process for getting refills is laborious and slow. Normal to wait two weeks for your next refill, so, it’s make progress slower than it should be. I was recently charged for an entire year of membership fees and haven’t gotten ANY response from the company since Feb 15th. I’m soooo pissed.
By Karen H.
Response from LifeMD· Mar 11, 2024
We understand your concern, and your opinion is of the utmost importance to us. We are so sorry to hear your experience was not a 5-star one, and we will do our best to rectify any issues you may have had. We did send you an email regarding your account in an effort to remedy this situation and clarify any concerns you may have had. If you have further concerns, you can reply to that email, and we will be happy to assist you.
Super easy. I had zero issues from start to finish setting up my appointment. I highly recommend.
By Eli G.
Response from LifeMD· Mar 11, 2024
Your feedback is important to us, and we are very grateful that you took the time to let us know you had a pleasant experience. Thank you for being a valued LifeMD customer!
