LifeMDReviews of lifemd.com

The provider I spoke with, Maria, explained things so clearly and answered all of my questions. She was very personable and I enjoyed our time together. I look forward to speaking with her again!

I have had a great experience, the doctors are understanding and have lots of knowledge of the medication. Prescriptions have been quick and in my research this was the most affordable program, highly recommended!

UPDATE: LifeMD has reached out to me and has responded to my complaint. My subscription fee has been fully refunded. My experience with LifeMD. I sent an email over 24 hours ago with no response. This email was for the billing department requesting a full refund. I saw where I can cancel my account, which I did. It now states I will have access to my account and in July I will be moved to a free plan. That is not what is requested. On April 10, 2024, I signed up for Life MD weight loss program. I paid $290.25; I given a discount for signing up. The first appointment I could obtain was on April 22nd. That was 12 days into my subscription. My provider, Amanda Carlile explained to me that LifeMD will only work with me until I was 63 years and 10 or 11 months. The most I could be patient for your weight loss program was a month. Amanda gave me the option for one month at LifeMD or getting a refund since I could not have the support and care I subscribed to. Amanda Carlile stated she would contact billing. I did follow up with billing via email yesterday, April 22nd. I have not had a reply about my refund. Today checking to see if I did get an email, I saw where I could cancel my subscription. Since LifeMD could not fulfill their part of the weight loss program, is the explanation I gave for cancelling. The response is I can use the subscription until July 10th. After that date, my subscription would be downgraded to a free account. I am not cancelling because I changed my mind. Before signing up, I was aware that medications were NOT included with my subscription. I did not know that LifeMD does not provide weight loss care to people 64 years or older. My birthday is June 7, 1960. I did upload my driver’s license with my birthdate on it. I am requesting a full refund. My provided did not contact my insurance company. She had to approve that, and prior approval had to be sent to my insurance company. We did not discuss medications, my health, weight loss, etc. We discussed my options which lead me to make the decision to cancel my subscription and get a full refund. It is very frustrating that no one in the billing department has reached out to me. I did send my complaint to the BBB. When a company does not reach out, I am not sure if they would state I only had a certain period for my refund. Thank you in advance for taking the time to respond to my letter.

They were very helpful and transparent regarding the medications, the procedures, the money I paid and how much it would cost to get these medicines every month.

My customer service agent was very knowledgeable, helpful, and patient with me. She made the experience so much better than it could have went.

Paid for a 6 month membership. First month the weight loss medicine had "issues" and even though my payment for that processed the medicine was never shipped. a month later it finally got expedited and shipped. I processed by refill for the my 2nd month and then my account mysteriously disappeared and cannot be located. Do not use this platform. It is fraud.

Lisa is great at explaining things and breaking them down. She patiently walked me through the service and medication options and answered all my questions. Thanks so much looking forward to beginning the journey

First follow up visit