Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,177 reviews
LifeMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,177 approved reviews, newest moderated first
Meds always shows up in a timely manner.
By customer
Response from LifeMD· Aug 6, 2024
We are so glad to hear that; thank you for sharing your experience! If you have any questions about your prescription or need any assistance, please don't hesitate to reach out. We're here to support you in your healthcare journey.
Continues to stink, they require no actual appointment so I’m still not sure how that is safe, found an in person dr who was also appalled at what this company does! I asked 3 separate times to have a new primary provider and they continue to let the same NP who does not know what she is talking about (I’m a nurse also) continue to have access to my chart and be listed as my primary provider I have cancelled will not renew and will continue to tell EVERYONE I see use them that they are basically negligent just refilling a med based off 3 questions on a computer is not safe at all, you don’t physically see if they are losing or not, you are taking peoples word for it and they are not medical this company should be shut down!! No I don’t want your crappy CS to contact me while I’m working all day your stink and should not be allowed to practice!. Also they really push their compound and drag with PAs I have my dates PA that was immediately approved and they claimed for almost a week they were waiting on my PA I have spoken to my insurance they were full of it and wanted to sell me on their NOT FDA APPROVED COMPOUND that all these med spas are exploiting the loophole in the law meant for drug shortages for things people can’t live without!!! Ohhh now they want my info…would you like screen shots too of me asking for a new provider and you ignoring it or my questions to the desk team from idk maybe May that were never answered? HORRIBLE company preying on people who don’t know better Update: LifeMD please learn to read as stated in this review I have no desire to speak to your CS I tried emailing and messaging for weeks and you people couldnt be bothered but I write reviews about the crappy service you give and now you want to talk unless you are gonna refund for this crap I have nothing to say to you you know what email me I’ll respond about as quickly as your company did
By Valerie R.
Response from LifeMD· Aug 8, 2024
We sincerely apologize for the frustration and disappointment you've experienced with our services. Please know that we take your concerns very seriously. While we understand you don't wish to be contacted, please know that we're committed to addressing the problems you've raised. If you have any other questions or concerns, please feel free to give us a call, and we will be more than happy to help in any way we can. In the meantime, we'll review our communication processes, especially regarding unanswered messages and emails. Your experience falls far short of the standard of care we aim to provide. We'll use your feedback to make necessary improvements in our service delivery, provider responsiveness, and overall patient care.
My experience with LifeMD has been exceptionally great. I am able to speak with the staff and they respond to my messages in a timely manner. I have no issues with getting my medication timely.
By TDubb
Response from LifeMD· Aug 6, 2024
We're thrilled to hear about your exceptional experience with LifeMD! It's wonderful to know that our staff has been responsive to your messages and that you're receiving your medication in a timely manner. Your satisfaction is our top priority, and we're committed to maintaining this high level of service. We appreciate you taking the time to share your positive feedback. If you ever have any questions or concerns or need any assistance in the future, please don't hesitate to reach out. We're always here to support you on your health journey with LifeMD.
I’ve been seeing the staff at LifeMD for almost a year for weight loss and everyone I’ve worked with is extremely knowledgeable and helpful. I’ve also been incredibly successsful in my weight loss journey and that is attributed to the doctors and staff who have prescribed the appropriate medication and dosage for me and adjusted it based on my body’s reactions. I know sometimes it’s difficult to see a doctor but because this is virtual appointment, it’s very easy to fit within my schedule.
By Amanda T.
Response from LifeMD· Aug 6, 2024
Thank you for sharing your positive experience with LifeMD! We're thrilled to hear about your successful weight loss journey and the excellent care you've received from our team. We understand the value of convenience in healthcare, and we're glad that our virtual appointment system has made it easy for you to prioritize your health within your busy schedule. This flexibility is a key part of our commitment to providing accessible, high-quality care. We're proud to have played a role in your journey, and we're here to continue supporting you every step of the way. If you have any questions about your current treatment plan or if you'd like to discuss any aspects of your ongoing care, please don't hesitate to reach out.
Very good customer service just need to work on being more responsive to shipping changes
By customer
Response from LifeMD· Aug 6, 2024
We truly value your feedback and appreciate you bringing this to our attention. Please know that we take your concerns very seriously, and we're working tirelessly to improve our responsiveness to shipping updates. Our team is dedicated to providing exceptional care and support to all our clients. If there's anything you need assistance with, please let us know. We are happy to help!
They took the money but never received the medicine. Every time I call or text the portal I am told my prescription has been expedited. Still nothing. Very disappointed. When you feel bad about you appearance and you feel your going to get help and you never receive or get answers. 🙁 My name is Mark Stefan
By Mark S.
Response from LifeMD· Aug 5, 2024
We sincerely apologize for the frustration and disappointment you've experienced with the delay in receiving your medication. We understand how important this treatment is for you, and we're committed to resolving this issue as quickly as possible. We would be more than happy to review your account so we can further assist you with this matter; however, we will need your contact information. We have sent you a request via Trustpilot.
Harmony was very knowledgeable as well as being extremely patient with me and all of my questions. I appreciate her transparency as well as her advice going forward as I continue to participate in this program. She was great to talk to! 😊
By Erica G.
Response from LifeMD· Aug 6, 2024
We're delighted to hear about your positive experience with Harmony! It's wonderful to know that she was able to provide you with the knowledge, patience, and transparency you needed. Our team is committed to providing this level of support to all our patients. As you continue with the program, please remember that we're here to assist you every step of the way. Whether you have questions about your treatment plan, need clarification on any aspect of the program, or simply want to share your progress, don't hesitate to reach out. Your success and comfort with the program are our top priorities.
When I first found the company I read a ton of reviews and decided to go for it as there were so many positive so many negative. That being said at first I started got my appointment a couple weeks afterwards meds came no problem, after the first 4 months suddenly my dr no longer answered and new lady did. Ok fine not a big deal. I had to have an appointment to see my progress and she called me to see if I wanted to cancel last minute since she just approved the refill but I had a few questions they got answered. Then at my 6 months which I paid 6 months upfront they never notified me about a subscription charge or charged me one. Nothing was ordered nor did a dr speak with me between 6-7 months. At 7 months they asked me to change to maintenance since I lost 36 pounds and was in the normal range. When I did that it said it was $199 a month and would be 3 months of that charge. When I hit ok they charged my account $746 which I did not expect. So far I’m waiting to be refunded because I ended up canceling all together since the drs stopped actually responding unless it was for payment. I waited 3 weeks for an answer back after I experienced a bad reaction to the injection. Over all I’m happy I lost weight I couldn’t have lost without their service because my normal dr just brushed me off since I didn’t have a health problem yet. But it would have been nice to know they were trying for or expected a payment they never mentioned. It would also be nice if they gave you attention when you have a real question and didn’t just say sorry I just saw this 3 weeks later. The app is def. Not real time as in when you get a script filled weeks later says it’s still shipping. In this day and age that shouldn’t be a thing if your an online app based company. Sucks I had to just give it up but I was unable to trust the situation any further. I hope this is helpful for anyone who is also looking to get results they couldn’t otherwise and maybe they can step there game up with how much they are charging.
By Kristina H.
Response from LifeMD· Aug 6, 2024
We sincerely apologize for the issues you've encountered, including the unexpected charges, delays in communication, and the lack of timely responses from our medical team. Your feedback is invaluable and highlights areas where we need to improve. Regarding the delays in communication and the app's real-time functionality, we are actively working on enhancing our systems to provide more timely and accurate updates. Your experience with the delayed responses and shipping notifications is not reflective of the service we strive to provide. We are glad to hear that you achieved significant weight loss through our program, but we deeply regret that the service issues led to your decision to cancel. We would be extremely grateful for the opportunity to speak with you so we can remedy the situation and hopefully restore your trust in us. We have sent a request via Trustpilot for your contact information so we can reach out to you. Alternatively, you can give us a call at 800-852-1575 and we would be more than happy to help!
