LifeMDReviews of lifemd.com

Establishing a great relationship with the providers made it more personal.

1). Called on 10/15 for a refill. Gave my credit card # and was told no guarantees but that my refill would be sent to the pharmacy for a “rush” on receiving the 40mg’s of semaglutide within 10-14. MD Life rep dropped the ball and never wrote the detailed note to say she gave me a total and pushed thru to pharmacy. A customer patiently waited 10-14 and finally called with an upcoming vacation deadline at the end of this week and talked to NYESHA Sunday, 10/27. 2). NYESHA share they no detailed note of my prescription refill was put in and nothing was being shipped to me. I eas angry and she validated my frustrations and said she would look for a manager to talk with me. Nobody was on the floor on a Sunday so she said FIRST THING Monday morning, 10/28 a manager would call to help resolve this. Waited patiently on. Monday, 10-28 and nobody called me to address my anger and frustration over no med being sent and no rep having the common courtesy to call me to share that they could not have the pharmacy fill this script bc I had not met with provider since mid April. I wandered told that I had to talk within a certain time frame with a provider and was made to feel like I did something wrong. I was NOT awol or MIAA, just did not need a refill because I had enough doses to last me. Rep on 10/15 dropped the ball and did not do her homework as to when I talked to the provider last. 3). Had to talk to William on Monday, 10-28 who did not want to put blame on Rep from 10/15 when she was clearly in the wrong and even NYESHA admitted it was handled wrong and my credit card was taken over the phone. No ownership with customer service not apology. William said a manger would call this afternoon or no later than Tuesday, 10/29 (today). 4). No manager ever called to resolve this so had to waste more time calling back and low n behold William answered again. He put me on hold to find a manger to talk with me. Aside from Nyeisha,‘never was there acknowledgement that the 10/15 rep messed up UNTIL I talked to JaMeice, who was very apologetic. William didn’t want to acknowledge a mistake happened and communication dropped and said “I don’t want to confirm that a mistake was made by the rep.” Meanwhile, she took my credit card number and gave me a total for my upcoming expected refill to arrive in 10-14 days at latest, but with a “rush” added as a note (that was never written). 5). JaMeice, manager was who I was transferred to. She validated. Apologized for not calling me back twice and said to go ahead with provider appt today at 1:40pm and she would see to it they my prescription refill was expedited to arrive this week before my trip. She acknowledged that LIFEMD provided poor customer service and dropped the ball. She sent me a link to reach out ASAP after a provider appt to make sure this was expedited by provider and pharmacy to be shipped out. 6). Super disappointed with call with provider Leah, bc I get she has a job to do and is a stickler for medication guidelines, but I have been a customer for over a year and had worked my way up from 20 mg’s of Semaglutide to 40mg’s. Now, due to the lack of communication of providers and reps I am having to be bumped down to not even 20mg’s from 40mg’s but ALL the way down to 10mg’s, causing more money and less effectiveness. No fault of my own, I am learning I need to reach out every 1-2 months after this process being so lax for so long and ZERO reps nor providers telling me you need to reach out no later than this time frame or you will be considered inactive or have to start all over again with how many units to receive! I will never let this lapse happen again, bc I have learned my lesson, but with the except JaMeice who was WONDERFUL and APOLOGETIC. I worry that I am still waiting for confirmation that this measly 10 units will be sent out for an overnight expedited shipping to arrive before heading out of town. I feel like I am starting all over with the progress made from Semaglutode!! Super poor communication and many people dropping the ball or not communicating with me as the client. I have waisted several hours talking to MD LIFE meds! Only employee who took ownership and took action was supervisor, JaMEICE! I will click on specific customer survey offers on her and once I hear back from her as we discussed, I will write her own raving review separately.. Please follow up with me to ensure expedited shipping!

Very informative. She made me feel comfortable as well.

Both Melody and my first contact here at Life MD were a great help. They walked me through all the details of my account, different plan options that could have helped me, and they both did this with kindness. I am very thankful for their help.

Every person I have worked has been great. They are truly caring and compassionate about your health and weight loss journey.

I truly appreciate the way CSR Melody addressed my concerns. She was kind, used active listening and took time to understand what my issue is. She was committed to resolving the issue.

Customer service was great- just wish all the upfront cost are detailed in there beginning- Melody was great she was very helpful and knowledgeable— she took great care of me and my situation today it’s because of her that once I get my finance together I will move goes

Dr. Asunta was extremely pleasant in our consultation. She was informative, insightful and friendly. She answered all my questions and gave me more than enough information to make an informed decision. I could not have had a better experience.