Lost many boxes and destroyed my belonging
Words can not describe how shocked we were when our precious belongings finally arrived at our new home. Everything was filithy, boxes were up side down, and all of the boxes were crushed. When we looked in the truck, our belongings looked like they were thrown in and were pilled to the ceiling. It became clear there was no regard for the the labels on the boxes ,although many of them were very clearly marked fragile. As your team unloaded the truck, we quickly realized items and boxes were missing. As we began to unpack, while your team was still here, we realized that many of our irreplaceable family heirlooms were broken. Many boxes had bugs in them, and our clothes, towels, and other personal belongings were totally covered with mold with a smell that will never come out. Besides our belongings, we requested our things be delivered on September 2nd. When we called to confirm this, it took numerous phone calls and messages before we reached someone. To our dismay, we were told our things were not on a truck and you were not sure when they would be put on, but it would be at the end of that week. Well, that did not happen. They were finally on the truck the following week and we were told by Mike the driver would call us 24 to 48 hours prior to arrival. Well 24, then 48 hours passed so we called the driver, 96 hours later, only to be told the truck broke down and he had no idea when they would arrive and that he would call us back that day and provide us with an update. We never hear from him so we called him 3 days later and he let us know he would be at our home the next day. I would not recommend Liberty Moving Group To anyone!! The offered me $35.00 What a joke!!!!
By Steve